Favicon not working

This topic has 14 replies, 2 voices, and was last updated 2 years, 8 months ago by Elise Noromit.

Viewing 15 posts - 1 through 15 (of 15 total)

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March 15, 2022 at 6:23 pm #361114

[email protected]
Participant

The favicon is set in the site identity/customize area but it does not show on the tab. The wordpress logo continues to display. Login info has been provided.

March 16, 2022 at 2:41 am #361192

Elise Noromit
Member

Hello,

Please make the full backup of the site, update the theme and plugins in Appearance > Install plugins.

Let us know if the problem persists.

Best Regards

March 16, 2022 at 4:31 pm #361410

[email protected]
Participant

Please see screenshots. Can’t update the theme. This happened before and I think you had to update it manually. This is going to be a problem so can you tell me why it’s happening and provide a fix so that it can be updated from WordPress.

Thank you,

Aslan

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March 17, 2022 at 12:28 am #361481

Elise Noromit
Member

Hello,

Please check the image you are going to set as a favicon. Something is wrong with the image. I have set another image and it works. Please try to replace the image.

Best Regards

March 17, 2022 at 12:38 am #361487

[email protected]
Participant

It only worked because you were logged in. Please have a look at the attached image that shows the WordPress logo in Chrome’s incognito mode.

Also, the them updating issue still persists.

Thank you

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March 17, 2022 at 11:13 pm #361821

Elise Noromit
Member

Hello,

I have checked the site as logged out user in an incognito window and I see the favicon I have set: https://gyazo.com/520ad3ad9d56470aaf1bf182c08cbec0

Please clear the browser cache.

Best Regard

March 17, 2022 at 11:47 pm #361827

[email protected]
Participant

Thank you but the problem still persisted. Maybe you had to clear cache?

Anyway, for those interested in the solution I found, I uploaded a new favicon.ico file to website files via FTP, cleared cache for Chrome and removed favicon files from Safari.

https://www.idownloadblog.com/2020/09/08/refresh-favicons-in-safari-mac/

March 17, 2022 at 11:47 pm #361829

[email protected]
Participant

Also, you still have not responded/resolved why I can’t update the theme from WordPress.

Thank you

March 18, 2022 at 10:42 am #361983

Elise Noromit
Member

Hello,

We have checked from different devices and we all see the favicon: https://gyazo.com/5fcc78ea4237ef4f37ff75bab18693aa

You need to activate the license to update the theme: https://xtemos.com/docs-topic/update-the-theme/

If you have any questions please feel free to contact us.

Best Regards

March 18, 2022 at 3:45 pm #362119

[email protected]
Participant

Hi,

Yes, as explained I replaced the favicon.ico file so now the favicon is working.

Regarding the update, the license is already activated. Please see this video: https://www.loom.com/share/e78a9f3a1d094261b641fe9b51027457

Last time I tried to update the same thing happened and your staff updated it manually but I shouldn’t have to do this every time. What is the reason this is happening?

Thanks

March 19, 2022 at 1:39 am #362205

Elise Noromit
Member

Hello,

Please provide the screen of what you see when you update the theme.

Best Regards

March 21, 2022 at 3:51 pm #362764

[email protected]
Participant

Hi,

I provided a link to the screen sharing link in the previous post. Here it is again.

https://www.loom.com/share/e78a9f3a1d094261b641fe9b51027457

Thank you

A

March 22, 2022 at 9:47 am #362965

Elise Noromit
Member

Hello,

Please deactivate and activate the theme and try to update.

If you have any questions please feel free to contact us.

Best Regards

March 22, 2022 at 5:18 pm #363139

[email protected]
Participant

I have already tried this before and it doesn’t work. There has to be a better solution because it seems like a common problem that hasn’t been resolved.

March 23, 2022 at 9:32 am #363304

Elise Noromit
Member

Hello,

Sorry for the confusion. Please deactivate and activate the license.

Best Regards
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