Favicon not working

The favicon is set in the site identity/customize area but it does not show on the tab. The wordpress logo continues to display. Login info has been provided.

Hello,

Please make the full backup of the site, update the theme and plugins in Appearance > Install plugins.

Let us know if the problem persists.

Best Regards

Please see screenshots. Can’t update the theme. This happened before and I think you had to update it manually. This is going to be a problem so can you tell me why it’s happening and provide a fix so that it can be updated from WordPress.

Thank you,

Aslan

Attachments:

You must be logged in to view attached files.

Hello,

Please check the image you are going to set as a favicon. Something is wrong with the image. I have set another image and it works. Please try to replace the image.

Best Regards

It only worked because you were logged in. Please have a look at the attached image that shows the WordPress logo in Chrome’s incognito mode.

Also, the them updating issue still persists.

Thank you

Attachments:

You must be logged in to view attached files.

Hello,

I have checked the site as logged out user in an incognito window and I see the favicon I have set: https://gyazo.com/520ad3ad9d56470aaf1bf182c08cbec0

Please clear the browser cache.

Best Regard

Thank you but the problem still persisted. Maybe you had to clear cache?

Anyway, for those interested in the solution I found, I uploaded a new favicon.ico file to website files via FTP, cleared cache for Chrome and removed favicon files from Safari.

https://www.idownloadblog.com/2020/09/08/refresh-favicons-in-safari-mac/

Also, you still have not responded/resolved why I can’t update the theme from WordPress.

Thank you

Hello,

We have checked from different devices and we all see the favicon: https://gyazo.com/5fcc78ea4237ef4f37ff75bab18693aa

You need to activate the license to update the theme: https://xtemos.com/docs-topic/update-the-theme/

If you have any questions please feel free to contact us.

Best Regards

Hi,

Yes, as explained I replaced the favicon.ico file so now the favicon is working.

Regarding the update, the license is already activated. Please see this video: https://www.loom.com/share/e78a9f3a1d094261b641fe9b51027457

Last time I tried to update the same thing happened and your staff updated it manually but I shouldn’t have to do this every time. What is the reason this is happening?

Thanks

Hello,

Please provide the screen of what you see when you update the theme.

Best Regards

Hi,

I provided a link to the screen sharing link in the previous post. Here it is again.

https://www.loom.com/share/e78a9f3a1d094261b641fe9b51027457

Thank you

A

Hello,

Please deactivate and activate the theme and try to update.

If you have any questions please feel free to contact us.

Best Regards

I have already tried this before and it doesn’t work. There has to be a better solution because it seems like a common problem that hasn’t been resolved.

Hello,

Sorry for the confusion. Please deactivate and activate the license.

Best Regards

[Author]

Posts