Ajax Problem when import dummy content

This topic has 6 replies, 2 voices, and was last updated 2 years, 7 months ago by Artem Temos.

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March 17, 2022 at 10:42 am #361612
webtoweb
Participant
Hello, when I import dummy content (retail) it gives me Ajax error.

Tried to reset and re-install everything but the error still there.

How can I fix that?
- This topic was modified 2 years, 7 months ago by webtoweb.
- This topic was modified 2 years, 7 months ago by webtoweb.
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March 17, 2022 at 10:51 am #361618

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

March 17, 2022 at 10:51 am #361619

webtoweb
Participant

Added login in private informations

March 17, 2022 at 10:51 am #361620

webtoweb
Participant

I’ve also disabled all the plugins but same problem

March 17, 2022 at 11:04 am #361632

Artem Temos
Keymaster

As we can see, you have already imported the dummy content. Could you please clarify which version do you want and what builder you are going to use (WPBakery or Elementor)?
We will reset your website and import it from scratch. Note that all your current content will be erased.

March 17, 2022 at 11:09 am #361635

webtoweb
Participant

Thank you for you reply, it arrives at 80% and the gives me that error. I don’t know if it’s a false positive

However you can reset it
Latest version (6.3.3) and Elementor
The dummy content is Retail.

Thank you in advance

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March 17, 2022 at 12:06 pm #361659

Artem Temos
Keymaster

There is some problem with your hosting server and it can’t handle the dummy content import request. Maybe there is a PHP time limit problem since it breaks the request after 60 seconds. Contact your hosting provider for help on this matter https://prnt.sc/-mRTnAqg1E6F
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