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Ajax Problem when import dummy content

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  • #361612

    webtoweb
    Participant

    Hello, when I import dummy content (retail) it gives me Ajax error.

    Tried to reset and re-install everything but the error still there.

    How can I fix that?

    • This topic was modified 2 years, 7 months ago by webtoweb.
    • This topic was modified 2 years, 7 months ago by webtoweb.
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    #361618

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #361619

    webtoweb
    Participant

    Added login in private informations

    #361620

    webtoweb
    Participant

    I’ve also disabled all the plugins but same problem

    #361632

    Artem Temos
    Keymaster

    As we can see, you have already imported the dummy content. Could you please clarify which version do you want and what builder you are going to use (WPBakery or Elementor)?
    We will reset your website and import it from scratch. Note that all your current content will be erased.

    #361635

    webtoweb
    Participant

    Thank you for you reply, it arrives at 80% and the gives me that error. I don’t know if it’s a false positive

    However you can reset it
    Latest version (6.3.3) and Elementor
    The dummy content is Retail.

    Thank you in advance

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    #361659

    Artem Temos
    Keymaster

    There is some problem with your hosting server and it can’t handle the dummy content import request. Maybe there is a PHP time limit problem since it breaks the request after 60 seconds. Contact your hosting provider for help on this matter https://prnt.sc/-mRTnAqg1E6F

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