Home › Forums › WoodMart support forum › Hello,
Hello,
- This topic has 11 replies, 2 voices, and was last updated 2 years, 11 months ago by
Elise Noromit.
-
AuthorPosts
-
March 17, 2022 at 8:28 pm #361803
Perspektiv ReklambyråParticipanthttps://reklamkungen.se/produkt/printad-foliedekor/
For a while ago you helped me out with some custom css so the background of the single product became grey. That works great! But on some products, the grey is still visible even if the picture is “with background”.
If you check on this product:https://reklamkungen.se/produkt/figurskuren-frigolitskylt/
It works fine. If i take the picture from “figurskuren frigolitskylt” and ad it to the “printad foliedekor” the grey background appears, so the picture on “printad foliedekor” is not the problem. Can you have a look?
Attachments:
You must be logged in to view attached files.March 18, 2022 at 2:07 am #361864
Elise NoromitMemberHello,
You need to upload a much bigger image in that product where you see the grey background.
If you have any questions please feel free to contact us.
Best Regards
March 20, 2022 at 6:33 pm #362465
Perspektiv ReklambyråParticipantThe picture is already 2557x 2560pixlar (Way to big already) so thats not the problem.
Please log in and check the problem.March 21, 2022 at 1:16 am #362503
Elise NoromitMemberHello,
You have set ration in the image settings. Please check this manual: https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/
If you have any questions please feel free to contact us.
Best Regards
March 21, 2022 at 4:32 pm #362775
Perspektiv ReklambyråParticipantWont help, same problem.
Se this product: It works fine!!!! but not the other one.
https://reklamkungen.se/produkt/figurskuren-frigolitskylt/If i take that picture and apply it to https://reklamkungen.se/produkt/printad-foliedekor/
Same problem occur, so it´s not the picture that have the problem.
Please help me out and check my site.March 22, 2022 at 1:56 am #362846
Elise NoromitMemberHello,
Please upload an image of the same size as on the product where the image is good. Images should be of the same proportion and shape.
Best Regards
March 22, 2022 at 10:39 am #362987
Perspektiv ReklambyråParticipantSame problem!
March 22, 2022 at 3:53 pm #363113
Elise NoromitMemberHello,
Please provide the product URL that has the same size of the image as this product has. Make sure the image size if almost the same.
Best Regard
March 22, 2022 at 3:54 pm #363114March 23, 2022 at 12:55 am #363188
Elise NoromitMemberHello,
Please clear the browser cache and site cache. I am checking the page and the image occupies the whole container: https://gyazo.com/65f1b800c16056fd5c2f5b73e98e9086
Best Regards
March 23, 2022 at 5:14 am #363209
Perspektiv ReklambyråParticipantYes I told you all the time!
That product works and have always worked.There is other product not working.
Even if I ad the picture from the product you just send me a screenshot of it won’t work.
Check this out:https://reklamkungen.se/produkt/printad-foliedekor/
The picture is huge, I have tested with many many many different pictures and size and ratio and are using pictures from other products that works, but it won’t work anyway.
March 23, 2022 at 1:19 pm #363368
Elise NoromitMemberHello,
Please try to cut the image to the 1200px width and upload again https://prnt.sc/Cut682r0fRtn
Let us know if the problem remains.
Best Regards
-
AuthorPosts
- You must be logged in to create new topics. Login / Register