Brand/filters not working after update
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Hello support team,
I would like to ask you please to check why brand/filters are not working as they should after the last update?
Somehow, last added brand to the website is working!
Regards,
Marcello
Hello,
I am checking the site and I cannot catch the problem: https://gyazo.com/00e8e89d3eee6c746a1022860cfc117f and
https://gyazo.com/c659751376d69b8ee0b19f1437555cef
Please describe the actions step by step to reproduce the issue.
Best Regards
Hello Elise,
Just the latest brands added after the update are working, brands that were on the website before the update are not working.
Regards,
Marcello
Hello,
Please, confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
Hello Elise,
I herby confirm that a full site backup has been generated and that you can move on with plugins deactivation , switching to the parent or default theme.
Regards,
Marcello
Hello,
I am now required to insert an authentification code: An Authentication Code has been sent to the email address associated with your account. Look for an email with “Login Authentication Code” in the subject line.
Please provide or disable this block.
Best Regards
Hello Elise,
The email has been sent to the email associated with your login credentials which is [email protected] , however if you do not have access to this email please share with me another email that you do have access to, once the code is valid just for a certain timeframe and you have to enter the code within this timeframe.
Regards,
Marcello
Hello,
You can send access to [email protected] Let me know when you send.
Best Regards
Hello Elise,
Your profile has been updated with the new email [email protected] , you should be able to log in now!
Regards,
Marcello
Hello,
I do apologize for the delay. I have submitted the issue to our developers, they are working on this problem and we will let you know when the problem has been solved.
Sorry for the inconvenience.
Best Regards
Hello,
As soon as we launched this option in Woocommerce > State > Tools: https://take.ms/LGpvf filter works properly.
Best Regards
Woocommerce > Status > Tools
Hello Elise,
Thank you for your support!
Regards,
Marcello
You are welcome! We are here to help.
Wish you a wonderful day!
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