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Attribute filtering display issues

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • March 19, 2022 at 1:02 pm #362292

    avila345
    Participant

    Hello there,

    I have some issues with the filtering widgets display:

    1. Right filter area not showing attribute parent/category name (screenshot 1)
    This filter widget does show the attributes correctly but NOT the parent attribute name while the filter in the left sidebar does show it correctly.

    2. Filter widget in the sidebar does not show all attributes, especially on mobile (screenshot 2)
    This seems to be due to the sidebar not being high enough

    3. Filter icon not showing on the bottom bar in mobile (screenshot 3)

    Thank you for your help

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    March 19, 2022 at 10:15 pm #362350

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    March 21, 2022 at 9:12 am #362600

    avila345
    Participant

    Hello there,

    I have created a staging website and deactivated all plugins.
    The issue is still there.
    Please use the credentials below to access the admin panel, and feel free to make any change you feel necessary.
    Thank you for your help

    March 22, 2022 at 12:03 am #362822

    Elise Noromit
    Member

    Hello,

    Please try to install the free classic widget plugin. I will check again.

    Best Regards

    March 22, 2022 at 7:10 am #362885

    avila345
    Participant

    What do you mean by the free classic widget plugin?

    March 22, 2022 at 12:15 pm #363022

    Elise Noromit
    Member

    Hello,

    Please install this plugin: https://wordpress.org/plugins/classic-widgets/

    This widget makes the widget area view becomes as it was before WordPress integrated Gutenberg.

    Gutenberg widgets have bugs and classic widget plugins fixed it.

    If you have any questions please feel free to contact us.

    Best Regards

    March 22, 2022 at 1:28 pm #363065

    avila345
    Participant

    No changes with this plugin.
    Feel free to login to the admin panel and make any change necessary to correct the issue.
    Thanks

    March 23, 2022 at 12:06 am #363175

    Elise Noromit
    Member

    Hello,

    You have not selected the category, please set the category and advise the category ID you have set for the first filter: https://gyazo.com/75c1f83137d133f9aa253095b8d39b1a

    If you have any questions please feel free to contact us.

    Best Regards

    March 23, 2022 at 8:05 am #363262

    avila345
    Participant

    Hello
    I am sorry but I really don’t understand your solutions. I don’t want to choose a category as the filters should apply to all categories (category pages + shop page).
    It has been 4 days now with those 2 filter issues wich give a really bad experience to our clients.
    Could you please correct those urgently on the staging website and let me know?
    Thank you

    March 23, 2022 at 11:43 pm #363451

    Elise Noromit
    Member

    Hello,

    I do apologize for the delay. I have submitted the issue to our developers, they are working on this problem and we will let you know when the problem has been solved.

    Sorry for the inconvenience.

    Best Regards

    March 25, 2022 at 10:24 am #363976

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    Please add this code to the Theme Settings > Custom CSS > Global:

    .filters-inner-area>.col-12> .widget-title {
	display: block;
}

    Then you need to regenerate “Regenerate the product attributes lookup table” in Woocommerce > Status > Tools: https://take.ms/LGpvf

    And activate the files https://gyazo.com/395019ec530ac719075a3bba590261d9 in the Theme Settings > Performance > CSS.

    If you have any questions please feel free to contact us.

    Best Regards

    Best Regards

    April 1, 2022 at 7:32 am #365629

    avila345
    Participant

    Hello there,

    Thank you for your answer.
    It solved one of the 2 issues I have, thanks,
    However, I still have the issue with filter area in the left sidebar with some attributes hidden at the top (see scrennshot 2-1 in my first post)

    April 1, 2022 at 6:09 pm #365762

    Elise Noromit
    Member

    Hello,

    Please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering.

    Best Regards

    April 2, 2022 at 8:19 am #365849

    avila345
    Participant

    Hello,
    It is not working plus some attributes have disapeared as filters in the sidebar.
    Could you please test directly your solutions on the staging site to make sure it’s working before letting me know?
    It’s been 12 days now, It is very urgent to solve this issue for my client.
    Thank you

    April 3, 2022 at 10:02 am #365964

    Elise Noromit
    Member

    Hello.

    Please confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 4, 2022 at 7:37 am #366116

    avila345
    Participant

    Hello,

    You got all permissions, this is a staging site.
    Please make sure to use the credentials in the private part below to login.
    Thank you

    April 5, 2022 at 9:38 am #366425

    Elise Noromit
    Member

    Hello,

    You need to set “Default” in the off-canvas settings of the column: https://prnt.sc/FTrhBME9JTdD

    If you have any questions please feel free to contact us.

    Best Regards

    April 5, 2022 at 11:39 am #366467

    avila345
    Participant

    Thank you very much Elise! It’s all good now 🙂

    April 6, 2022 at 12:26 am #366554

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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