Issue with description on elementor

This topic has 17 replies, 2 voices, and was last updated 2 years, 11 months ago by Artem Temos.

Viewing 18 posts - 1 through 18 (of 18 total)

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March 22, 2022 at 5:05 am #362856

Kiola
Participant

Hello, i discovered that since the single product update feature has been added I can edit my product descriptions anymore with elementor and all the previous products that have been updated with elementor doesn’t always show anything under the description box. Screenshot of the error I get when I try to update the description attached below.

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March 22, 2022 at 7:10 am #362886

Artem Temos
Keymaster

Hello,

Please, update the theme to the latest version 6.3.3. If it doesn’t work for you, please, send us your admin access so we can check what is wrong.

Kind Regards

March 22, 2022 at 3:48 pm #363111

Kiola
Participant

Already updated to the latest version…admin access has been provided

March 22, 2022 at 4:11 pm #363123

Artem Temos
Keymaster

Send us your website URL and your FTP access so we can check what is wrong.

March 22, 2022 at 4:14 pm #363126

Kiola
Participant

Sorry i didn’t send the website link before.

March 23, 2022 at 7:04 am #363238

Artem Temos
Keymaster

Sorry, but the link seems to be wrong https://gyazo.com/073993694592bdd84b2c88483bf82293
And we also need your FTP access.

Kind Regards

March 23, 2022 at 8:22 am #363268

Kiola
Participant

Sorry for the errors once again

March 23, 2022 at 8:29 am #363273

Artem Temos
Keymaster

Please, disable all external plugins temporarily and send us your FTP access.

March 23, 2022 at 9:27 am #363299

Kiola
Participant

All external plugin has been deactivated..try again.
Thank you.

March 23, 2022 at 9:28 am #363301

Artem Temos
Keymaster

We need your FTP access, not your WordPress dashboard only.

March 23, 2022 at 11:05 am #363337

Kiola
Participant

Sorry if i sound like a noob, you need my hosting access or what does FTP means

March 23, 2022 at 1:21 pm #363371

Artem Temos
Keymaster

FTP is a way to access your website files. It consists of the host, username, and password. If you don’t have it, contact your hosting provider for help.

March 24, 2022 at 11:34 pm #363829

Kiola
Participant

Thank you for clarifying. All requested details has been provided

March 25, 2022 at 8:33 am #363932

Artem Temos
Keymaster

We have fixed this issue for you. Please, check how it works now.

March 25, 2022 at 8:54 am #363938

Kiola
Participant

Thank you, there’s also this problem with the review on the mobile, the image has been attached for better understanding of the problem

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March 25, 2022 at 9:08 am #363941

Artem Temos
Keymaster

As we can see, it is not a default reviews form and you have some plugins installed. In this case, you need to contact plugin developers for help.

March 25, 2022 at 9:10 am #363943

Kiola
Participant

Okay..Thank you..will contact them

March 25, 2022 at 9:20 am #363948

Artem Temos
Keymaster

You are welcome!
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