Issue with description on elementor
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Hello, i discovered that since the single product update feature has been added I can edit my product descriptions anymore with elementor and all the previous products that have been updated with elementor doesn’t always show anything under the description box. Screenshot of the error I get when I try to update the description attached below.
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Hello,
Please, update the theme to the latest version 6.3.3. If it doesn’t work for you, please, send us your admin access so we can check what is wrong.
Kind Regards
Already updated to the latest version…admin access has been provided
Send us your website URL and your FTP access so we can check what is wrong.
Sorry i didn’t send the website link before.
Sorry, but the link seems to be wrong https://gyazo.com/073993694592bdd84b2c88483bf82293
And we also need your FTP access.
Kind Regards
Sorry for the errors once again
Please, disable all external plugins temporarily and send us your FTP access.
All external plugin has been deactivated..try again.
Thank you.
We need your FTP access, not your WordPress dashboard only.
Sorry if i sound like a noob, you need my hosting access or what does FTP means
FTP is a way to access your website files. It consists of the host, username, and password. If you don’t have it, contact your hosting provider for help.
Thank you for clarifying. All requested details has been provided
We have fixed this issue for you. Please, check how it works now.
Thank you, there’s also this problem with the review on the mobile, the image has been attached for better understanding of the problem
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As we can see, it is not a default reviews form and you have some plugins installed. In this case, you need to contact plugin developers for help.
Okay..Thank you..will contact them
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