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Single Product layote bug

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • March 22, 2022 at 9:01 pm #363161

    fineorganics
    Participant

    I used layout for single product and get wider page that need, also my wishlist icon not inline but in setting it will be
    Look at picture, thanks!

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    March 23, 2022 at 1:23 am #363193

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area.

    Best Regards

    March 23, 2022 at 12:05 pm #363353

    fineorganics
    Participant

    Check it please

    March 24, 2022 at 1:17 am #363464

    Elise Noromit
    Member

    Hello,

    You have created the template with some other solutions: https://gyazo.com/174a9f485131cd6221b177bce81d8d83 it does not relate to our theme. Find our documentation tutorial about this here: https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    March 24, 2022 at 7:43 am #363537

    fineorganics
    Participant

    Why it so hard to understand?) I delete layout to fix my problem for time. Please, add single product layout independently and check the problem.

    March 24, 2022 at 10:09 am #363608

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme, so that I could test them. Other plugins may cause the problem conflicting with our theme.

    We are not authorized to amend your site in any way, we can only guide you.

    Best Regards

    • This reply was modified 2 years, 10 months ago by Elise Noromit.
    March 24, 2022 at 5:57 pm #363800

    fineorganics
    Participant

    I added single product layout, checked plugins and it not helped. Check it now

    March 25, 2022 at 12:16 am #363840

    Elise Noromit
    Member

    Hello,

    Please check and change the settings in the Theme Settings > General layout: https://gyazo.com/b8d1a89a44d7701ba8d364947029fbf3

    If you have any questions please feel free to contact us.

    Best Regards

    March 25, 2022 at 1:47 pm #364055

    fineorganics
    Participant

    I checked. It not helped. Why if my settings is default my standart notlayout template of single page are not full size but if i use the layout template that need be full size and problem in page setting?

    March 26, 2022 at 10:31 am #364219

    Elise Noromit
    Member

    Hello,

    Please provide the product URL, I check the product and I do not catch the problem: https://gyazo.com/84bf444da0ab5034dc32219cc76c7356

    Best Regards

    March 27, 2022 at 2:17 pm #364389

    fineorganics
    Participant

    Added in Private content

    March 28, 2022 at 12:23 pm #364605

    Elise Noromit
    Member

    Hello,

    Have you solved the issue with the product width?

    You can change the design of the grid in the Theme Settings > Product Archives > Product Styles.

    If you have any questions please feel free to contact us.

    Best Regards

    April 11, 2022 at 8:19 pm #367705

    fineorganics
    Participant

    No. Check my first post in this Topic. Can you see the picture? Do you undestand what when i choose any layout my container start to showing full width? Look at my header and main content! After 6.4 update it not fixed and i dont understand why it happening

    April 13, 2022 at 1:05 am #368087

    Elise Noromit
    Member

    Hello,

    Your first message contains the screen and questions about the full width of the single product. I check the single product, and it is not full-width. https://prnt.sc/_smapQ2n6CD6
    You can set any width of the product page in the Theme Settings > General and apply Theme Settings presets https://xtemos.com/docs-topic/theme-settings-presets/

    Then you provide a youtube video showing the product grid.

    Could you kindly clarify the problem we are trying to solve now? What device width you are using?

    Best Regards

    April 13, 2022 at 8:45 am #368172

    fineorganics
    Participant

    I disabled the layout function, that is why it is working.
    and when I am enabling it, it looks exactly like in the screenshot.
    Watch this video: https://youtu.be/Jm93ZG2EYTc

    April 13, 2022 at 11:48 pm #368322

    Elise Noromit
    Member

    Hello,

    Please create the layout and advise which product I should check.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 14, 2022 at 1:09 pm #368463

    fineorganics
    Participant

    I created layout. Choose any product, that problem is for all layout type and all layout product

    April 14, 2022 at 1:13 pm #368465

    fineorganics
    Participant

    Check this product: https://fineorganics.com.ua/product/yabluchnij-ocet-organichnij/

    April 14, 2022 at 1:14 pm #368466

    fineorganics
    Participant

    I created for layout for one product, makes backup and confirming the permission

    April 15, 2022 at 1:30 pm #368690

    fineorganics
    Participant

    Are you working on website? I getting bugs now on checkout

    April 16, 2022 at 3:16 am #368779

    Elise Noromit
    Member

    Hello,

    We need a bit more time for checking. We did not touch the checkout page, we are studying the product page layout.

    We will get back to you soon.

    Best Regards

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