Hi
Like many, I am getting the BAD_FORMAT error message when trying to update a theme.
The full error message is –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Currently the web site has version 6.1.3 of Woodmart theme. The web site was built/setup by someone else but I am talking over management of it. I have just now purchased new license for it so have the purchase code.
The previous person who worked on the site has some sort of membership which means they can purchase as many themes as they want. So they did not have a purchase code.
I followed the instructions on your site and deactivated the license, re-added it and then tried to update again. I did this but still get the BAD_FORMAT error.
One thing I have noticed which is odd is when I go to the Theme License section and click Deactivate Theme. It looks OK and has space for me to update purchase code. However, if I refresh the browser (before entering anything in), the Deactivate Theme button is back – so as if I did not press Deactivate??? Something a bit odd.
Is it possible to manually upload the theme files? I did do a quick try and uploaded the theme WordPress files by FTP and activated this theme. But then it ended up changing the website – maybe because it did not have any configuration??
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