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Can’t access all features on production server

Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 1, 2022 at 6:33 am #365597

    AsturMc
    Participant

    Hello,
    Today our team had to perform an important migration on the production site by installing Woodmart following a graphic redesign of the site.
    However, impossible to activate the license key, the header builder does not load etc…

    We do not have the possibility to deactivate other plugins that are not linked to the theme.

    Thanks for your help.
    Sincerely
    Thomas A.

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    April 1, 2022 at 6:34 am #365601

    Artem Temos
    Keymaster

    Hello,

    Take our apologies for the inconvenience. We have fixed the problem on our server. Please, check how it works now.

    Kind Regards

    April 1, 2022 at 6:41 am #365607

    AsturMc
    Participant

    Still the same problem, whereas I have just carried out the same manipulations on the development server and I did not meet any problem.

    April 1, 2022 at 6:51 am #365616

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 1, 2022 at 7:10 am #365623

    AsturMc
    Participant

    I have all the features back but still no response from the API server for license activation (same thing on the dev server)

    April 1, 2022 at 7:39 am #365634

    Artem Temos
    Keymaster

    Hi,

    We have updated our server SSL certificate and maybe it needs some time to update it everywhere. Try to activate our theme in 24-48 hours. Let us know if you still can’t do this.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)