Can’t access all features on production server
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Hello,
Today our team had to perform an important migration on the production site by installing Woodmart following a graphic redesign of the site.
However, impossible to activate the license key, the header builder does not load etc…
We do not have the possibility to deactivate other plugins that are not linked to the theme.
Thanks for your help.
Sincerely
Thomas A.
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Hello,
Take our apologies for the inconvenience. We have fixed the problem on our server. Please, check how it works now.
Kind Regards
Still the same problem, whereas I have just carried out the same manipulations on the development server and I did not meet any problem.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
I have all the features back but still no response from the API server for license activation (same thing on the dev server)
Hi,
We have updated our server SSL certificate and maybe it needs some time to update it everywhere. Try to activate our theme in 24-48 hours. Let us know if you still can’t do this.
Kind Regards
.
