Home › Forums › WoodMart support forum › sticky header shift to left when using RTL and HTML block menu and scroll up

sticky header shift to left when using RTL and HTML block menu and scroll up

Viewing 30 posts - 1 through 30 (of 32 total)
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  • Author
    Posts
  • April 4, 2022 at 7:08 am #366103

    shuki
    Participant

    Hi, can you take a look at this strange thing
    when scrolling down and then back up again to the very top, the menu goes outside of the screen to the right, see screenshot.

    April 4, 2022 at 11:45 am #366215

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but currently I am unable to see the screenshot you attached. Please make sure that you have added it correctly to check it myself and help you out accordingly.

    Best Regards

    April 5, 2022 at 6:37 am #366380

    shuki
    Participant

    Hi Aizaz, just go into the page i sent and see it live. scroll down and up to the very top of screen a few times with your mouse. you will see it happening

    April 5, 2022 at 7:42 am #366386

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue seems to be caused by the width of the logo on the sticky header. Please edit the header and try changing logo width for sticky header and check back.

    Screenshot: https://gyazo.com/08bf1f8f455efa5c89c26fd976779c86

    Best Regards

    April 5, 2022 at 1:54 pm #366497

    shuki
    Participant

    Sorry Aizaz, this is unrelated.
    i tried it, didnt fix the problem.
    like i wrote in the description of the ticket, this started happening only when adding the drop menu that has HTML blocks. i included a screenshot of this menu in the private content for you to understand

    April 6, 2022 at 6:18 am #366585

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    April 6, 2022 at 1:23 pm #366672

    shuki
    Participant

    i included in private area

    April 7, 2022 at 6:09 am #366759

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are not using the latest version of the theme and Recommended plugins. Please update the theme and Recommended plugins to the latest version then check back.

    Best Regards

    May 17, 2022 at 2:00 pm #376501

    shuki
    Participant

    Hi Aizaz, we updated to the new plugins and theme version. still have the same issue.
    can you help out ?

    May 18, 2022 at 11:00 am #376709

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You still haven’t updated the theme and Recommended plugins to the latest versions. Please update the theme and Recommended plugins to the latest versions then check back.

    Best Regards

    June 6, 2022 at 5:39 pm #381491

    shuki
    Participant

    Hi, We updated the site to latest updates.
    the issue still persists.

    June 7, 2022 at 9:03 am #381560

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and you still haven’t updated the theme and Recommend plugins to latest versions.

    Screenshot: https://gyazo.com/54de32c7df34a8500a4a815b1c51b6a5

    Please update the theme and Recommended plugins to the latest version then check back.

    Best Regards

    June 7, 2022 at 11:03 am #381597

    shuki
    Participant

    i understand the issue. i was updating the production website. i updated the site you have access to, try now

    June 7, 2022 at 1:10 pm #381628

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As the theme is updated on your website the issue is not on the site.

    Screenshot: https://gyazo.com/24bf53d31feb4f688eef4ef1a7bdab94

    Best Regards

    June 7, 2022 at 2:01 pm #381642

    shuki
    Participant

    No, this happens on specific pages, not on the home page.
    like this one
    https://dev2.betonbetone.co.il/concrete-product-e-catalog/complete/wall-covering-cost-calculator-materials-plus-installation/

    June 7, 2022 at 2:59 pm #381677

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try recreating the header you used for the catalogue then check back.

    Best Regards

    June 9, 2022 at 11:46 am #382131

    shuki
    Participant

    Hi,
    i did as you asked. still same issue

    June 9, 2022 at 2:54 pm #382219

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check the site now after removing the browser cache.

    https://dev2.betonbetone.co.il/concrete-product-e-catalog/complete/wall-covering-cost-calculator-materials-plus-installation/

    Best Regards.

    June 9, 2022 at 5:25 pm #382258

    shuki
    Participant

    Hi, i tried it. removed cache.same issue.

    June 10, 2022 at 10:23 am #382361

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    There is an issue only without a login so it means that there is any cache plugin on the site. Please remove all sorts of cache and disable the cache plugin on the site then I am sure your issue will be solved.

    Best Regards.

    June 14, 2022 at 8:22 am #382924

    shuki
    Participant

    Hi Aizaz, there is no cache. for sure. you can change small in the header and you will see it it updated immediately in non-logged-in bowser.
    it could be that the top edit bar is helping the header not to get broken.
    please check this more closely.
    Thank you for your help

    June 14, 2022 at 11:46 am #382961

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please tell me which header you are using for that specific page that is causing the issue to check it myself and help you out accordingly because i am unable to find it under Header Builder.

    Best Regards

    June 14, 2022 at 4:32 pm #383017

    shuki
    Participant

    Hi, the one called: “Calculator header new”
    See print screen

    June 15, 2022 at 9:50 am #383148

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have increased the sticky header row height and logo width and the issue is not appearing. Please check after clearing the cache.

    Best Regards

    June 15, 2022 at 3:24 pm #383273

    shuki
    Participant

    Hi,
    im not sure what happened, the whole page is now LTR instead of RTL
    i attached an example of the correct direction in the Extra information field.

    June 15, 2022 at 3:48 pm #383284

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try changing the site language from Settings >> General. Then check back.

    Best Regards

    June 15, 2022 at 5:37 pm #383343

    shuki
    Participant

    Hi Aizaz, but you caused this issue and i dont know what you did to cause it, so i think you need to get it back to what it was before.
    Much appreciate you help

    June 16, 2022 at 10:19 am #383515

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I only changed the header row height for sticky header and it doesn’t cause this issue.

    Best Regards

    June 16, 2022 at 12:53 pm #383615

    shuki
    Participant

    Hi, i checked in incognito mode. its still happening….

    June 16, 2022 at 3:18 pm #383699

    Bogdan Donovan
    Keymaster

    Hi,

    Sorry for misunderstanding. The following issue is caused by your customization related to the website wrapper (screenshot https://prnt.sc/fLJQHAy3uMOy). Try to remove it and check again.

    Kind Regards.

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