Thank you very much for choosing our theme and for contacting us.
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
I did check issue on Storefront and it looked as it should. So it was your theme. However, I made a couple of adjustments with your theme and it fixed the issue. Thank you.
Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.