error in product setting when editing a product
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Hello,
I`m not sure if the error happened after the update, or it has already existed for a long time, an error shows in the product setting: Notice: Undefined index: section in /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/admin/options/class-metabox.php on line 293
Please see the screenshot, can it be fixed?
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Hello,
Please, send us your admin and FTP access so we can check what is wrong there.
Kind Regards
see in private, please dont deactivate other plugins, dont let the website down
Please, check the FTP access. We can’t connect to your server now. https://gyazo.com/08d29a8ae4659d48c4874cae918268c7
it`s correct, try with SFTP access. add sftp://ip
This FTP user seems to not have permissions to edit files https://gyazo.com/43eb5f15bfe7a72990bb46e5030aa5af
I can`t access to back-end now, shows fatal error:
Fatal error: Uncaught Error: Class ‘XTS\Metabox’ not found in /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/admin/options/class-metaboxes.php:78 Stack trace: #0 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/admin/metaboxes/pages.php(285): XTS\Metaboxes::add_metabox() #1 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/classes/Theme.php(188): require_once(‘/home/645778.cl…’) #2 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/classes/Theme.php(24): WOODMART_Theme->general_files_include() #3 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/functions.php(55): WOODMART_Theme->__construct() #4 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-settings.php(555): include(‘/home/645778.cl…’) #5 /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-config.php(97): require_once(‘/home/645778.cl…’) #6 /home/645778.cloudwaysapps.com/fdmdcz in /home/645778.cloudwaysapps.com/fdmdczpmxq/public_html/wp-content/themes/woodmart/inc/admin/options/class-metaboxes.php on line 78
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It looks like because of wrong FTP access the file was not uploaded correctly. Please, send us the correct FTP access and we will fix this.
Hello, it`s correct, see the screenshot
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Please, check our previous reply
This FTP user seems to not have permissions to edit files https://gyazo.com/43eb5f15bfe7a72990bb46e5030aa5af
but where is correct FTP access? How to find it?
Hello, please try again with upload, with same ftp
Hello, please upload the theme, currently no theme active, I have contacted the server, they reset the master access, please try again
Hello,
We have fixed both issues. Please check from your side.
Kind Regards
Hello, please fix it again, I have restored the website with the former backup in a hurry.
have rollback again, thanks for help anyway!
Anyway, we will include this fix in our next theme update so you can ignore it if it appears again.
.
