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Reply #367573 I need help for a popup button
- This topic has 22 replies, 2 voices, and was last updated 2 years, 10 months ago by
Artem Temos.
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April 14, 2022 at 1:20 pm #368473
grehgorParticipantReply #367573 I need help for a popup button
Hello Ajax-off – we fixed one and broke the other. Now, after sending the form, the popup closes without waiting for the result
April 14, 2022 at 2:57 pm #368492
Artem TemosKeymasterHi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
April 14, 2022 at 4:26 pm #368516
grehgorParticipantI covered everything in the application: #367573
Hello,
I have noticed an anomaly.
The page has a popup button like a form. (see screenshot)
Everything works fine the first time you open the page.If you then go to the category (click 2) and then come back (click 3), re-displaying the form does not work. The popup button is inactive
I need help solving a problem
… and disabled Ajax as you suggested. This solved the problem, but a new one was created.
Popup is a form. when we click send, the popup automatically closes (popup window) hiding the sending result. The user does not see whether the form has been sent or must complete the missing required fields.
Attachments:
You must be logged in to view attached files.April 14, 2022 at 4:36 pm #368522
Artem TemosKeymasterHello,
Do you mean that it happens only when the AJAX shop option is turned off? Please, enable it back temporarily so we can check how it should work.
Kind Regards
April 19, 2022 at 1:05 pm #369380
grehgorParticipantAjax enabled – we went back to the bug with ticket #367573
April 19, 2022 at 3:09 pm #369433
Artem TemosKeymasterBut the popup form works in the same way now, right? So it doesn’t depend on the AJAX shop option.
Kind Regards
April 19, 2022 at 3:15 pm #369439
grehgorParticipantActually, now Ajax doesn’t matter. Interestingly, the first disabling Ajax worked differently, probably thanks to the browser’s memory.
So the cause is different, how to diagnose it?
April 20, 2022 at 9:05 am #369555
Artem TemosKeymasterIt looks like the form works as it is. To fix this problem you need to create a form that works with AJAX without page reloading. You can contact plugin developers for help on this matter.
Kind Regards
April 20, 2022 at 2:11 pm #369649
grehgorParticipantshould I write to “Contact 7”? – this solution is included with the theme and should work with it, am I wrong?
Attachments:
You must be logged in to view attached files.April 20, 2022 at 3:32 pm #369672
Artem TemosKeymasterTest how your form works outside the popup with the default theme to identify if it doesn’t work with AJAX because of theme or the plugin configuration.
April 20, 2022 at 6:18 pm #369724
grehgorParticipantThere is no problem with the form, only with the popup that closes too early
This solution (form in popup) is borrowed from your demo template. There are no rare foreign plugins installed. (except “locoTransalte and smtp – these plugins have no effect on popup functionality)
Attachments:
You must be logged in to view attached files.April 21, 2022 at 9:07 am #369836
Artem TemosKeymasterWhat do you mean by “the popup that closes too early”? It is not closing at all. When you submit the form it reloads the page. And when the page is loaded the popup is closed by default. There is nothing wrong with the popup.
If you check our demo, the form is submitted with AJAX and the page is not reloaded at all. That is why we ask you to check either your form could be submitted with AJAX or not.
Kind Regards
April 22, 2022 at 1:05 pm #370153
grehgorParticipantI don’t understand what to check. I’m making a new website.
1 – Ajax is enabled.
2 – Popup closes after sending the form (I don’t know why)
3 – if I open the popup and close it, then I will go to another page and come back, the popup will not reopen until I refresh the page.
4 – no foreign plugs
What else should I check because I don’t understand?
April 22, 2022 at 3:05 pm #370208
Artem TemosKeymasterTake the form from the popup and place it on a new test page without a popup at all. Test if it reloads the page when you submit the form or not. If not, and it is how the form works with the default theme, then it is not a theme problem.
Kind Regards
April 22, 2022 at 3:22 pm #370230
grehgorParticipantForm on the page without popup, reloads the page after sending
April 22, 2022 at 3:24 pm #370232
grehgorParticipantsee – reloads
April 22, 2022 at 3:31 pm #370238
Artem TemosKeymasterNow switch to the default theme and check if it reloads the page also or it works with AJAX without page reloading.
April 22, 2022 at 4:48 pm #370263
grehgorParticipantBy default, sending the form does not reload the page
April 22, 2022 at 4:53 pm #370264
Artem TemosKeymasterPlease, send us your admin access so we can check.
April 26, 2022 at 5:06 pm #371136
grehgorParticipantattached
April 27, 2022 at 9:16 am #371276
Artem TemosKeymasterPlease, enable this option in Theme Settings -> Performance -> Plugins https://gyazo.com/7b66ab98c351d28b8d37a0fe4dc57daf
Kind Regards
April 28, 2022 at 9:25 pm #371774
grehgorParticipantit’s ok now thanks
April 29, 2022 at 9:11 am #371887
Artem TemosKeymasterGreat, you are welcome! Feel free to contact us if you have any further questions.
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