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Install the theme

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  • April 20, 2022 at 5:17 pm #369700

    enganas17
    Participant

    why when I install the any theme demo I get this notification in attach, then if I choose another theme then it completes installation, but on the first time it doesn’t

    April 20, 2022 at 5:20 pm #369701

    enganas17
    Participant

    why when I install the any theme demo I get this notification in attach, then if I choose another theme then it completes installation, but on the first time it doesn’t

    April 20, 2022 at 5:21 pm #369703

    enganas17
    Participant

    I tried to attach the image, but it says error, why

    April 20, 2022 at 5:23 pm #369704

    enganas17
    Participant

    why when I install any theme demo I get this notification in attach, then if I choose another theme then it completes the installation, but the first time it doesn’t,
    so i have now two demo themes installed

    Attachments:
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    April 20, 2022 at 5:24 pm #369706

    enganas17
    Participant

    the maximum attach is 2 MB
    what about if i want attach video to show something ,
    how can be
    !

    April 20, 2022 at 5:33 pm #369712

    Artem Temos
    Keymaster

    Hello,

    You need to increase PHP max execution time limit on your server. The recommended value is 180s. Then you will be able to import the dummy content without any problems. Let us know if it doesn’t help.

    Kind Regards

    April 20, 2022 at 5:53 pm #369719

    enganas17
    Participant

    but why on the next try with another theme, it works !!
    and from where I have to increase PHP max execution time, from the panel !

    April 20, 2022 at 5:57 pm #369720

    enganas17
    Participant

    check the attachment

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    April 20, 2022 at 6:19 pm #369727

    enganas17
    Participant

    I think the new attachment is right

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    April 20, 2022 at 7:47 pm #369736

    enganas17
    Participant

    really!
    i changed to 180 s
    and still same error,
    what i have to do,
    check attachemnt same error

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    April 21, 2022 at 9:04 am #369835

    Artem Temos
    Keymaster

    Hello,

    Please, send us your admin access so we can check and import the dummy content for you.

    Kind Regards

    April 21, 2022 at 11:46 pm #370004

    enganas17
    Participant

    I asked you to tell me why this happened as all asked you the same issue

    April 22, 2022 at 9:15 am #370071

    Artem Temos
    Keymaster

    We don’t know exactly why while we don’t have your admin access and can’t check ourselves. Maybe the timeout is still low or some PHP error.

    Kind Regards

    April 22, 2022 at 9:19 am #370074

    enganas17
    Participant

    1) but this issue happend to most of users, so you have to know what the main cause ,
    for the timeout, should i increase more than 180s

    2) after i install with the second try a lot if issues happen such as the categories menu not have all in the demo, and every refresh ask for save even if i save

    April 22, 2022 at 9:28 am #370080

    enganas17
    Participant

    check

    April 22, 2022 at 10:00 am #370086

    enganas17
    Participant

    check below,

    April 22, 2022 at 3:09 pm #370216

    Artem Temos
    Keymaster

    Please, send us a user with admin privileges so we can do this for you.

    Kind Regards

    April 22, 2022 at 6:41 pm #370286

    enganas17
    Participant

    I have already updated the user privileges,
    and after finishing the installation (tell me what was the issue),
    because maybe do this later without asking you,

    check below

    April 23, 2022 at 9:31 am #370396

    enganas17
    Participant

    Hi,
    I am still waiting,

    April 23, 2022 at 10:50 am #370418

    Artem Temos
    Keymaster

    We have imported the dummy content for you. Please, check how it works now.

    April 23, 2022 at 10:55 am #370420

    enganas17
    Participant

    1) You didn’t tell me what was the problem,
    Please specify
    2) the category is not same to the demo,
    a lot of categories missed and still same,
    I don’t know what you make different

    April 23, 2022 at 11:00 am #370422

    enganas17
    Participant

    1) You didn’t tell me what was the problem,
    Please specify
    2) the category is not the same as the demo,
    a lot of categories were missed and are still the same,
    I don’t know what you make different to my setup

    check the attachments

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    April 23, 2022 at 2:45 pm #370469

    Artem Temos
    Keymaster

    There was a timeout problem after installation and that is why we have to run the import process twice. You just need to delete unnecessary categories from the menu or create a new one instead.
    Sorry for the inconvenience.

    April 23, 2022 at 5:43 pm #370496

    enganas17
    Participant

    1) What a solution for that, should I increase the time by more than 180s
    2) What about the (save notice) after making a save, that I show you in the attachment,

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    April 25, 2022 at 9:35 am #370691

    Artem Temos
    Keymaster

    Hello,

    1. You need to increase the value to 180s but it looks like there is some other timeout limit on your server. We recommend you ask your hosting provider for help on this matter.

    2. Please, send us your admin access so we can check what is wrong.

    Kind Regards

    April 25, 2022 at 9:48 am #370696

    enganas17
    Participant

    for option 2 you have idea about this issue, as a lot have the same,
    this when you save the menu page and want to make refresh or move to another section, it asks you to save,
    and still, make the same thing every time

    April 25, 2022 at 10:46 am #370714

    Artem Temos
    Keymaster

    We need your admin access to be able to check this problem.

    April 26, 2022 at 9:03 pm #371170

    enganas17
    Participant

    Hi,
    I have already installed the theme demo twice,
    but now I found a new update for woodmart theme that fixed this issue,

    should I have to reinstall the woodmart theme again to get one time installed instead of twice,

    because I don’t know if there are any errors or bugs happened from twice installing,

    or no need !!!

    April 27, 2022 at 9:23 am #371282

    Artem Temos
    Keymaster

    Yes, please, try to install the latest version 6.4.2, and run the dummy content import. It should work well from the first time.

    May 16, 2022 at 5:58 pm #376285

    enganas17
    Participant

    yes and thanks

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