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Header builder bug

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  • April 22, 2022 at 11:32 am #370111

    exentis
    Participant

    Hello,
    I have a bug with themes. Apparently with the Header builder.
    Header display is ok on all pages except product pages. The header that appears is the default of the theme. But it doesn’t even exist anymore. Neither on the child theme that I use, nor on the parent theme that I also modified to test.
    I use the woodmart theme with Dokan (marketplace) and Polylang.
    Can you help me ?

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    April 22, 2022 at 2:46 pm #370193

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then check back.

    If the problem still continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    April 24, 2022 at 8:24 pm #370602

    jabnounihamza
    Participant

    I have the same problem, did u find the solution?

    April 25, 2022 at 11:44 am #370731

    Aizaz Imtiaz Awan
    Keymaster

    Hello,


    @jabnounihamza     Please create a new topic and provide the admin panel login details of the website.

    Best Regards

    April 26, 2022 at 10:33 am #370994

    exentis
    Participant

    Hello,
    I just deactivate the plugins and activate the parent theme.
    The problem persists. On the home page the Header builder does not work. While on the product page, the Header builder is ok.
    Can you solve the problem?

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    April 26, 2022 at 2:08 pm #371057

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Best Regars

    April 27, 2022 at 10:35 am #371306

    exentis
    Participant

    Hello,
    Thank you so much. It works.
    But as soon as I activate my plugins and the child theme, I have the same problem.
    By activating the plugins one by one, I noticed that the problem is due to Polylang.
    Do you have a solution ?

    April 27, 2022 at 2:12 pm #371365

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but we could not help with the issues from the third party plugins.

    It is out of our theme support scope.

    Best Regards

    April 27, 2022 at 2:29 pm #371369

    exentis
    Participant

    OK I understand.
    But have you had any bug reports with this Polylang plugin?
    Do you recommend using another plugin for multi-language instead? A plugin that works with your theme.

    April 27, 2022 at 3:26 pm #371393

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We Recommend using the WPML plugin which is 100% compatible with our theme.

    Best Regards

    April 28, 2022 at 11:59 am #371628

    exentis
    Participant

    Hello,
    OK, thanks.

    April 28, 2022 at 1:08 pm #371650

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are Most Welcome.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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