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Single product page tabs not clicking on mobile
- This topic has 11 replies, 2 voices, and was last updated 2 years, 7 months ago by Elise Noromit.
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AuthorPosts
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April 24, 2022 at 1:18 pm #370580
NoireParticipantHi,
The tabs on the single product page of my site are not opening up when tapped. They are highlighted but nothing else.
April 25, 2022 at 2:53 am #370650
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
April 25, 2022 at 8:26 am #370667
NoireParticipantHey.
I did this and the issue still remains, the tabs are still not working.
Also I noticed I have the products on the shop page set at 50 products per page….it works on the desktop but the mobile show considerably less products (eleven or so) I checked this with the plugins disabled and the cache cleared as well, and it doesnt seem to be the fault of other plugins.
Im not sure whats going on…
April 26, 2022 at 2:11 am #370916
Elise NoromitMemberHello,
Please describe the steps on how to reproduce the problem? I am checking the product and I do not see the problem: https://gyazo.com/a24e46f15be90e6fd916e5b63620180b
Best Regards
April 27, 2022 at 8:42 am #371266
NoireParticipantHi,
The problem exists on mobile. The video you sent was on desktop.
April 28, 2022 at 3:58 am #371540
Elise NoromitMemberHello,
When i switch to mobile, the tabs are hidden, please show them again.
Best Regards
April 28, 2022 at 8:33 am #371566
NoireParticipantHi,
They should’nt be hidden. Can you check again please? Sometimes they take a while to load.
April 29, 2022 at 11:49 am #371944
Elise NoromitMemberHello,
Could you kindly deactivate all the plugins not related to the theme or confirm the permission we can do that?
Best Regards
April 29, 2022 at 12:00 pm #371948
NoireParticipantHi,
I confirm permission to do this.
You can test on my staging site.
Staging site- https://staging.omniverce.com
Username- admin
Password- 3WWYXAVIZEEK123!May 1, 2022 at 10:18 pm #372329
Elise NoromitMemberHello,
Please provide FTP access our developer will look a bit deeper.
Best Regards
May 5, 2022 at 3:14 pm #373374
NoireParticipantHi, the information is enclosed.
May 6, 2022 at 12:51 pm #373647
Elise NoromitMemberHello,
Sorry for the delay.
Please check the FTP access we cannot enter.
Best Regards
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