Home Forums WoodMart support forum Single product page tabs not clicking on mobile

Single product page tabs not clicking on mobile

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #370580

    Noire
    Participant

    Hi,

    The tabs on the single product page of my site are not opening up when tapped. They are highlighted but nothing else.

    #370650

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #370667

    Noire
    Participant

    Hey.

    I did this and the issue still remains, the tabs are still not working.

    Also I noticed I have the products on the shop page set at 50 products per page….it works on the desktop but the mobile show considerably less products (eleven or so) I checked this with the plugins disabled and the cache cleared as well, and it doesnt seem to be the fault of other plugins.

    Im not sure whats going on…

    #370916

    Hello,

    Please describe the steps on how to reproduce the problem? I am checking the product and I do not see the problem: https://gyazo.com/a24e46f15be90e6fd916e5b63620180b

    Best Regards

    #371266

    Noire
    Participant

    Hi,

    The problem exists on mobile. The video you sent was on desktop.

    #371540

    Hello,

    When i switch to mobile, the tabs are hidden, please show them again.

    Best Regards

    #371566

    Noire
    Participant

    Hi,

    They should’nt be hidden. Can you check again please? Sometimes they take a while to load.

    #371944

    Hello,

    Could you kindly deactivate all the plugins not related to the theme or confirm the permission we can do that?

    Best Regards

    #371948

    Noire
    Participant

    Hi,

    I confirm permission to do this.

    You can test on my staging site.

    Staging site- https://staging.omniverce.com
    Username- admin
    Password- 3WWYXAVIZEEK123!

    #372329

    Hello,

    Please provide FTP access our developer will look a bit deeper.

    Best Regards

    #373374

    Noire
    Participant

    Hi, the information is enclosed.

    #373647

    Hello,

    Sorry for the delay.

    Please check the FTP access we cannot enter.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)