Color variation Swatch can not be selected

This topic has 18 replies, 2 voices, and was last updated 2 years, 7 months ago by Artem Temos.

Viewing 19 posts - 1 through 19 (of 19 total)

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April 25, 2022 at 11:09 am #370722

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Participant

Hello there,

the variation color swatch doesn’t work probably in my website. when i click on the color its not selected .
please watch the a screenshot video in the below link
https://we.tl/t-uatGingtgw

also when i add variation swatch to sidebar , its not appearing.

April 25, 2022 at 11:19 am #370726

Artem Temos
Keymaster

Hello,

Please, disable all external plugins temporarily and switch to the parent theme if you use the child theme.

Kind Regards

April 25, 2022 at 11:20 am #370728

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Participant

ok , i will try

April 25, 2022 at 12:07 pm #370736

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Participant

hello again i disable all plugins and its still the same , when i switch to the defualt wordpress theme it is work again as drobdown menu

April 25, 2022 at 12:21 pm #370738

Artem Temos
Keymaster

OK, keep all plugins disabled and send us a direct link where we can test this.

April 25, 2022 at 12:25 pm #370740

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Participant

ok

April 25, 2022 at 12:42 pm #370741

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Participant

hello,

i disable all plugins only (woocomerce+elementor ) are activated + your theme

April 25, 2022 at 12:45 pm #370744

Artem Temos
Keymaster

Hello,

Please make sure all the attribute and attribute items slug are in Latin letters.
You can configure all your attribute terms via Dashboard -> Products -> Attributes -> Configure terms.

Best Regards

April 25, 2022 at 12:48 pm #370745

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Participant

you mean slug must be in english only?

April 25, 2022 at 12:51 pm #370747

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Participant

because we use Arabic language as the main website language

April 25, 2022 at 1:59 pm #370775

Artem Temos
Keymaster

Yes, you need to make slug in English only. But you can keep the name of the attribute terms in Arabic.

April 25, 2022 at 2:01 pm #370778

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Participant

i change all attributes slugs to english – products names only remaining

April 25, 2022 at 2:06 pm #370781

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Participant

i notice the colors now is working .is it regarding to slug ?

April 25, 2022 at 2:24 pm #370785

Artem Temos
Keymaster

As we can see, it works well here https://gyazo.com/8f64e25315975e40ddfb68120582245a

Kind Regards

April 25, 2022 at 2:25 pm #370786

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Participant

yes i notice it .

April 25, 2022 at 2:26 pm #370788

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Participant

do you change anything from your side , or its because i change attribute slug to English

April 25, 2022 at 2:37 pm #370795

Artem Temos
Keymaster

No, we didn’t touch anything. The issue was caused by slug symbols.

Kind Regards

April 25, 2022 at 2:38 pm #370797

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Participant

aha

April 25, 2022 at 3:00 pm #370809

Artem Temos
Keymaster

Feel free to contact us if you have any further questions.
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