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AJAX import error on Dummy Content Import

Viewing 14 posts - 1 through 14 (of 14 total)
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  • April 26, 2022 at 3:58 pm #371117

    contactpleazurr
    Participant

    Hi! I just bought and installed the woodmart child and parent theme.

    I tried importing the dummy content on the child theme and i get the error “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”

    I then tried to deactivate all plugins except the ones needed for wood mart, and tried to import

    the dummy content on my parent theme… still getting the same issue: https://snipboard.io/XfLSpa.jpg

    Can someone please help with this?

    Best,
    Chris

    April 26, 2022 at 5:51 pm #371139

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 26, 2022 at 6:27 pm #371146

    contactpleazurr
    Participant

    I added my login details in Private content. Please let me know if you got it or not.

    April 27, 2022 at 9:21 am #371279

    Artem Temos
    Keymaster

    Sorry, but we don’t see anything in the private content field. Please, try to send us your admin access one more time.

    Kind Regards

    April 27, 2022 at 9:59 am #371293

    contactpleazurr
    Participant

    I have added my login details in the private content below. Did you get it now?

    April 27, 2022 at 10:12 am #371298

    Artem Temos
    Keymaster

    As we can see, your website is full of content. Are you sure you want to import our dummy content? It will conflict with your current content and will not look like our demo.

    April 27, 2022 at 10:28 am #371303

    contactpleazurr
    Participant

    Hi there,

    We want to use the theme to look like your demo https://woodmart.xtemos.com/handmade as there are more options and looks better than our current theme. We understand that using your demo will change the whole look of our site. As we are using the staging site, I would like to redo the layouts based on your demos as we want to completely change the way our site currently looks like. How can we do this?

    April 27, 2022 at 10:35 am #371307

    Artem Temos
    Keymaster

    We can’t import the dummy content because of cloudflare timeout error https://gyazo.com/3e1b69e63b7e3af2ca4c6456d5c4e271
    Please, consult with your hosting provider for help on this matter.

    April 27, 2022 at 11:18 am #371319

    contactpleazurr
    Participant

    Hi there, I contacted my server provider and they asked for the theme requirements. I sent them this page with the Recommended PHP Configuration Limits:
    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M
    max_execution_time 180
    max_input_vars 10000

    My server provider would now like for you to try again. Please let me know if you still have issues.

    April 27, 2022 at 4:24 pm #371412

    Artem Temos
    Keymaster

    We still see the timeout error for one of the requests to import the dummy content https://gyazo.com/04482879cd5aad52e69e726b787b2eb3

    April 27, 2022 at 9:46 pm #371477

    contactpleazurr
    Participant

    Hi Artem,

    Spoke with my server provider again. They told me to disable to cloudflare proxy on my staging site and ask you to try again.

    Please let me know.

    Best,
    Chris

    April 28, 2022 at 9:19 am #371580

    Artem Temos
    Keymaster

    Now the dummy content is successfully imported.

    Kind Regards

    April 28, 2022 at 11:14 am #371616

    contactpleazurr
    Participant

    Hi Artem,

    The dummy content was not what I expected it to look like with my content included, therefore I tried to delete the dummy content and now my homepage is showing a Blog section as the home page (we don’t have a blog section and not sure why it is pointing here now) as seen here. Why did this happen?

    I guess the staging site is now all messed up since I deleted the dummy content? How can I start all fresh? would I have to deactivate and delete them woodmart theme and install it again?

    April 28, 2022 at 3:31 pm #371704

    Artem Temos
    Keymaster

    You need to set your home page to be your desired one instead of Blog in Dashboard -> Settings -> Reading.

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)