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Search engine

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 28, 2022 at 12:54 pm #371645

    mauinat
    Participant

    Hi,
    The search engine no longer works. After the search I am redirected to the homepage. I also tried installing Relevanssi but nothing has changed.
    How can I solve?
    Thanks

    April 29, 2022 at 3:19 am #371846

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    April 29, 2022 at 12:05 pm #371950

    mauinat
    Participant

    Hi
    I have disabled ALL plugins
    Nothing has changed

    Thanks

    April 30, 2022 at 4:06 am #372124

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    May 2, 2022 at 3:20 pm #372512

    mauinat
    Participant

    Hi
    I need the search engine problem fixed.
    I have already disabled all the plugins but even so the search engine does not work.

    Regards

    May 3, 2022 at 2:36 pm #372769

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugin deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    May 3, 2022 at 3:46 pm #372790

    mauinat
    Participant

    Hi
    I have created a test environment.
    You can do whatever you want to find the bug

    Regards

    May 4, 2022 at 10:32 pm #373086

    Elise Noromit
    Member

    Hello,

    Could you kindly provide FTP as well so that our developers could take a closer look at the case?

    Best Regards

    May 5, 2022 at 12:15 pm #373281

    mauinat
    Participant

    Hi.
    Sure, here you are.
    The test folder is staging.topshoppet.it

    regards

    May 5, 2022 at 12:36 pm #373288

    Artem Temos
    Keymaster

    It happens because of the JS code added to your footer https://gyazo.com/3beaad580512fde4c8cc819c20cd36d0
    Please, remove it and test how it works.

    Kind Regards

    May 5, 2022 at 12:47 pm #373295

    mauinat
    Participant

    It is not a Js entered by me
    I can’t find it, where did you see it?
    Thanks

    May 5, 2022 at 1:56 pm #373323

    mauinat
    Participant

    Ok, problem solved.
    Thanks

    Regards

    May 5, 2022 at 2:06 pm #373333

    Artem Temos
    Keymaster

    You are welcome! Feel free to contact us if you have any further questions.

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