TOTAL CRASH AFTER THE LAST UPDATE OF WOODMART-TEMPLATE

This topic has 12 replies, 2 voices, and was last updated 2 years, 6 months ago by Artem Temos.

Viewing 13 posts - 1 through 13 (of 13 total)

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April 29, 2022 at 2:10 pm #371981

nextspirit-design
Participant

Dear Support-Team,
the Website/Webshop for my customer crashed totally after the last (auto) Update of this Theme!
Just the WordPress Recovery Mode is Working!
In this Mode the hole WoodMart-Menue in the Main WordPress-Menue (left) is not shown again and the hole website/webshop is not to reach.
Please, can you give me fast Support to fix this issue?!
Never got this type of Problem before.
Kind regards
nextspirit-design

April 29, 2022 at 2:33 pm #371993

Artem Temos
Keymaster

Hi,

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

April 29, 2022 at 2:50 pm #372001

nextspirit-design
Participant

Hi, here some Details!

April 29, 2022 at 2:50 pm #372002

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

April 29, 2022 at 2:58 pm #372011

nextspirit-design
Participant

Hello,
i disabled all plugins, only the wordfence plugin still active.
See more Info in private content!

April 29, 2022 at 3:10 pm #372015

nextspirit-design
Participant

Hi,

here the link to get into the recovery mode!

April 29, 2022 at 3:37 pm #372024

Artem Temos
Keymaster

As we can see, all plugins are still turned on. Please, keep them all disabled so we can check what is wrong.

April 29, 2022 at 4:10 pm #372030

nextspirit-design
Participant

The activated plugins are all related to your Theme! Only the wordfence plugin was still active!
I cant get into the recovery-mode, are you still on my side?!

April 29, 2022 at 4:12 pm #372032

Artem Temos
Keymaster

It was 17 plugins active. Our theme requires WooCommerce, Elementor and WoodMart core. Please, leave only these plugins. Disable Wordfence temporarily as well.
No, we are not on your website now.

April 29, 2022 at 4:17 pm #372035

nextspirit-design
Participant

Because you used the recovery-mode link its now not longer availabe.
Waiting for a new link!
I will then deactive all the plugins.

April 30, 2022 at 1:29 pm #372169

nextspirit-design
Participant

Hello,

i got the new link (recovery-mode) now! See below.
Also I deactivated all Plugins for the side.

Hope you can find the problem!
Best regards
nextspirit-design

April 30, 2022 at 1:33 pm #372170

nextspirit-design
Participant

When the link is not working…here is a new one!

May 2, 2022 at 9:14 am #372406

Artem Temos
Keymaster

Hello,

We see that important theme PHP files are missing. Please, reinstall the theme completely and make sure that you have uploaded all theme files. Let us know if it helps.

Kind Regards
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