TOTAL CRASH AFTER THE LAST UPDATE OF WOODMART-TEMPLATE
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Dear Support-Team,
the Website/Webshop for my customer crashed totally after the last (auto) Update of this Theme!
Just the WordPress Recovery Mode is Working!
In this Mode the hole WoodMart-Menue in the Main WordPress-Menue (left) is not shown again and the hole website/webshop is not to reach.
Please, can you give me fast Support to fix this issue?!
Never got this type of Problem before.
Kind regards
nextspirit-design
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hello,
i disabled all plugins, only the wordfence plugin still active.
See more Info in private content!
Hi,
here the link to get into the recovery mode!
As we can see, all plugins are still turned on. Please, keep them all disabled so we can check what is wrong.
The activated plugins are all related to your Theme! Only the wordfence plugin was still active!
I cant get into the recovery-mode, are you still on my side?!
It was 17 plugins active. Our theme requires WooCommerce, Elementor and WoodMart core. Please, leave only these plugins. Disable Wordfence temporarily as well.
No, we are not on your website now.
Because you used the recovery-mode link its now not longer availabe.
Waiting for a new link!
I will then deactive all the plugins.
Hello,
i got the new link (recovery-mode) now! See below.
Also I deactivated all Plugins for the side.
Hope you can find the problem!
Best regards
nextspirit-design
When the link is not working…here is a new one!
Hello,
We see that important theme PHP files are missing. Please, reinstall the theme completely and make sure that you have uploaded all theme files. Let us know if it helps.
Kind Regards
.
