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Promo Banner SVG problems

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • May 1, 2022 at 2:10 pm #372293

    albert77
    Participant

    Hello, I’m using the theme element “Promo Banner” and uploaded SVG files here. Unfortunately not all are shown. What do I have to look out for with the SVG file so that it is compatible with the promo banner?

    Best Regards,
    Albert

    May 2, 2022 at 1:56 am #372367

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    May 4, 2022 at 1:41 pm #373005

    albert77
    Participant

    Yes Thank you, one banner works but the other two didn’t work.

    May 5, 2022 at 3:14 am #373142

    Elise Noromit
    Member

    Hello,

    You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/l897ta

    Then you will need to re-upload your icons in WordPress Dashboard.

    Best Regards

    July 10, 2022 at 11:04 am #389952

    albert77
    Participant

    Hello Elise, I’ve tried so many things but I can’t make it. Please can you log in to edit an SVG picture and show me what you have changed.

    I can’t make it I’ve spent quite a few hours on it.

    July 11, 2022 at 4:20 am #390049

    Elise Noromit
    Member

    Hello,

    Unfortunately, I cannot enter the site. Please check access so that I could enter and check.

    Best Regards

    July 11, 2022 at 7:37 pm #390283

    albert77
    Participant

    Thank you

    Attachments:
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    July 13, 2022 at 6:03 am #390624

    Elise Noromit
    Member

    Hello,

    Please provide the page URL in the front-end format, the link you provided leads just to the dashboard.

    Best Regards

    July 13, 2022 at 11:54 am #390715

    albert77
    Participant

    Yes

    July 14, 2022 at 3:45 am #390928

    Elise Noromit
    Member

    Hello,

    You need to open your SVG icons file with some editor like Sublime Text or the default system text editor and add width=”31″ height=”40″ attributes to your<svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    Best Regards

    July 14, 2022 at 10:42 am #390981

    albert77
    Participant

    Hello, I know you already wrote me that. But I didn’t make it. That’s why I sent the access extra.

    July 15, 2022 at 4:13 am #391194

    Elise Noromit
    Member

    Hello,

    I have not seen the width and height: https://gyazo.com/fbf3f0e5708bd5aa59a5d2816a0064fa

    Please check your SVG image, you would better test another SVG, most likely, the SVG image is not correct.

    Best Regards

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Viewing 12 posts - 1 through 12 (of 12 total)