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Cart popup design

Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 3, 2022 at 1:59 pm #372750

    nigisch
    Participant

    Dear Support,

    I have again the problem with the Cart Pop up – The Design changed and it is looking like there is something wrong. (see Screenshot enclosed)

    I hope you can help me with that. 🙂

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    May 3, 2022 at 2:16 pm #372759

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme so we can check it?

    Thank you in advance

    May 3, 2022 at 2:28 pm #372765

    nigisch
    Participant

    Do you know if I disable all plugins are all the settings still there when I enable them after?

    May 3, 2022 at 3:47 pm #372791

    Artem Temos
    Keymaster

    Yes, all configurations shouldn’t be lost but we can’t guarantee this because we don’t know what plugins you use. Usually, it doesn’t cause any problems.

    May 3, 2022 at 5:21 pm #372829

    nigisch
    Participant

    So I did a backup – and deaktivated all the plugins which were not related to your theme. Can you please check the problem?

    Thank you very much 🙂

    May 3, 2022 at 5:23 pm #372830

    Artem Temos
    Keymaster

    The widget now looks correct. Try adding something to the cart and check it from your side.
    Now you need to enable all plugins one by one and check which one causes this problem. Note that you need to update the cart every time you activate/deactivate any plugins.

    May 3, 2022 at 5:27 pm #372834

    nigisch
    Participant

    okay great. What do you mean with updating the cart?

    May 3, 2022 at 9:31 pm #372873

    nigisch
    Participant

    sometimes it is showing the cart right, sometimes it is shown a blank cart popup. Do you know why this is happening?

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    May 4, 2022 at 9:29 am #372959

    Artem Temos
    Keymaster

    We just checked your website and the empty cart looks correctly for us https://gyazo.com/9171ac83c969bcaf7f8e9dd0173e994f

    Kind Regards

    May 17, 2022 at 12:41 pm #376471

    nigisch
    Participant

    Hello Support,

    I am facing the same problem again. I deactivated all Plugins and activated them one by one. It is still showing up like on the screenshot enclosed. Can you help me with that again?

    Thank you very much 🙂

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    May 17, 2022 at 12:55 pm #376483

    Artem Temos
    Keymaster

    You need to install the Transients manager plugin and remove the rocket_get_refreshed_fragments_cache transient there. Then add and remove something from cart and test how it works.

    May 17, 2022 at 3:07 pm #376524

    nigisch
    Participant

    thank you very much. that was working. Do you know how this problem is happening? What can I do to prevent it ?

    May 17, 2022 at 3:38 pm #376533

    Artem Temos
    Keymaster

    We don’t know what it was caused by. Maybe it was modified by some of the installed plugins and the WP Rocket keeps its structure in the cache.

    Kind Regards

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