Home › Forums › WoodMart support forum › Filter Widget — Attributes

Filter Widget — Attributes

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 6, 2022 at 6:02 pm #373770

    Prooftag
    Participant

    Hi, we have problems with showing the filter attributes with your theme widget “Product Filters”.

    It shows the filters Categories, Price range and Stock, but doesn’t show Attributes which is the most important. I send you the image and error in DevTool.
    Thanks,
    Erica

    Attachments:
    You must be logged in to view attached files.
    May 7, 2022 at 2:14 am #373832

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme if you run the child.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    May 10, 2022 at 10:37 am #374510

    Prooftag
    Participant

    Thank you,

    Finally we would like you to take a look on this issue, please.
    I’m sending you the access,

    Thanks,

    May 11, 2022 at 4:26 am #374745

    Elise Noromit
    Member

    Hello,

    WordPress has a bug in the widgets. Please install the free Classic widget plugin to solve that and I will check again.

    Best Regards

    May 13, 2022 at 12:25 pm #375548

    Prooftag
    Participant

    Thanks! Classic widget is installed, but the same issue is still there.
    Please take a look again ?

    Best Regards,
    Erica

    May 14, 2022 at 2:02 am #375786

    Elise Noromit
    Member

    Hello,

    Now your footer shows the HTML block: https://gyazo.com/960f8d73ff09beab228599b5eac04754

    You need to switch to the widgets to show the widgets you have added in Appearance > Widgets > Footer Columns.

    Please provide the page URL with the filters which do not work.

    Best Regards

    May 16, 2022 at 5:56 pm #376280

    Prooftag
    Participant

    Okay, we changed the Footer settings to “Widgets”.
    The page link is attached.

    Thanks,

    Attachments:
    You must be logged in to view attached files.
    May 17, 2022 at 4:06 am #376359

    Elise Noromit
    Member

    Hello,

    Please describe the steps to reproduce the problem. When I check I cannot catch the problem: https://gyazo.com/103cdd0f88207ad0cee68dfb1f50d367

    Best Regards

    May 17, 2022 at 10:43 am #376411

    Prooftag
    Participant

    Hello,

    Your widget “Product Filters” doesn’t add the filters by ATTRIBUTES.

    It shows the filters Categories, Price range and Stock, but doesn’t show Attributes.

    If you click “attributes” filter in its settings, it’s added — in the settings, but NOT on the page.

    I send you the image.

    Please assist since we lost 2 weeks already.
    Thank you.

    Attachments:
    You must be logged in to view attached files.
    May 18, 2022 at 1:00 am #376630

    Elise Noromit
    Member

    Hello,

    Please check the settings of the widget: https://gyazo.com/c39dc960e5fdd64e6746dc852b11f112

    When I select a category and filter, I get to the category page.

    When you select a category, and all the attributes, make sure that at least one product has such configuration: the certain category, the certain set of attributes.

    Best Regards

    May 18, 2022 at 11:21 am #376720

    Prooftag
    Participant

    Thank you, it’s not a solution, unfortunaltely, surely we specified the attributes in the drop list, from the beginning.

    I guess it somehow related to new added attributes.

    As I can see, it works on some attributes added some time ago, but it doesn’t work on other the new ones.

    For exemple, It’s indeed possible to add these : Case, Color, Format and Vintage (plz see the pic)
    But You can’ show Country, Region, Appellation and Chateau.

    I checked the attributes, all have the same settings, but as I said, Country, Region, Appellation and Chateau were added recently.

    Can it provoke this problem? How to fix it?
    Thanks and best regards,

    Attachments:
    You must be logged in to view attached files.
    May 18, 2022 at 10:19 pm #376970

    Elise Noromit
    Member

    Hello,

    Please provide the product URL that is assigned to all of these attributes.

    Best Regards

    May 23, 2022 at 11:31 am #377952

    Prooftag
    Participant

    Hi, Okay, it’s resolved! — I deleted and then recreated these attributes and now they are finally visiblle.

    But, how to make all filtered products be shown on the same page ? (Or I should ask this question in the new topic?)

    Thanks

    May 24, 2022 at 2:10 am #378212

    Elise Noromit
    Member

    Hello,

    Please check the site access I cannot log in. Make sure you have assigned more than one product to each attribute item.

    Best Regards

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)