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Header builder – Main header – Icon Cart – suspended position

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • May 13, 2022 at 5:05 pm #375708

    Douglas Naves
    Participant

    Hello my friend.
    In header builder header, main header changed in cart option, hide sidebar for dropdown. When I hover over the icon cart, the back to store button disappears.

    I ask for your help, thank you very much!

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    May 14, 2022 at 11:57 am #375874

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    May 15, 2022 at 4:49 am #375985

    Douglas Naves
    Participant

    OK

    May 16, 2022 at 9:48 am #376088

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then check back.

    If the problem still continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    May 16, 2022 at 3:25 pm #376215

    Douglas Naves
    Participant

    Hello,

    The procedures to deactivate the plugins and change the parent theme to the child were done and the problem still persists, I ask for your support.

    May 16, 2022 at 4:13 pm #376241

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and all the third party plugins are still activated on your website.

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    May 17, 2022 at 12:02 am #376328

    Douglas Naves
    Participant

    Hey,

    I have disabled all plugins and enabled and disabled the parent theme, cleared all caches and I still don’t see the return to store button where mentioned in the previous conversation. I activated the plugin because I had already done the test, but as you have access to my site, I ask you to kindly check what happened and if possible I authorize you to deactivate the plugins to test.

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    May 17, 2022 at 9:48 am #376399

    Artem Temos
    Keymaster

    Hello,

    Please, send us your FTP access and keep all plugins temporarily turned off.

    Kind Regards

    May 17, 2022 at 5:00 pm #376553

    Douglas Naves
    Participant

    Below is the access to Cpanel, I imagine you can access FTP through this login.

    Kind Regards

    May 17, 2022 at 5:03 pm #376555

    Douglas Naves
    Participant

    Login password correction

    May 17, 2022 at 5:13 pm #376558

    Artem Temos
    Keymaster

    You need to specify this page in WooCommerce settings to make the button appear https://gyazo.com/472fef9e33efac6ea825f0eb7c2b3a3b

    Kind Regards

    May 17, 2022 at 5:29 pm #376561

    Douglas Naves
    Participant

    I’m surprised it was something so simple, sorry to bother you. Thank you very much!

    May 17, 2022 at 5:48 pm #376567

    Artem Temos
    Keymaster

    You are welcome! We are always here to help 🙂

    Kind Regards

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