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shop page after update

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  • #377814

    EDEN
    Participant

    Hello, after the theme update when you clikc on a category it displays an icon preloader and loads differently than before the sub categories, is it a way to make it load normally just like before the update ?

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    #377844

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #377846

    EDEN
    Participant

    there is a misunderstanding, everything is working fine, i just took a screenshot of the preloader but then the sub category loads instantly, i just want to know if there is an option to come back to the way shop pages were loading before the theme update or not
    thanks

    #378173

    Hello,

    I can hardly help as I do not know what the shop page looks like. Please let us know what feature was and now has disappeared.

    I will suggest the settings to add.

    If you have any questions please feel free to contact us.

    Best Regards

    #378203

    EDEN
    Participant

    never mind we can close this topic, thanks

Viewing 5 posts - 1 through 5 (of 5 total)

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