Products Not Showing in SHOP

This topic has 7 replies, 2 voices, and was last updated 2 years, 6 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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May 23, 2022 at 10:17 am #377919

[email protected]
Participant

Hi there was an issue after the latest theme update.

All my products dissapeared.

https://staging.idocare.com.sg/shop/

https://prnt.sc/eawNYgHMJ1xZ

Could you help see what went wrong?

Thank you. Hope to hear from you soon

May 23, 2022 at 10:44 am #377929

Artem Temos
Keymaster

Hello,

Please, send us your FTP access so we can check what is wrong there.

Kind Regards

May 23, 2022 at 11:39 am #377955

[email protected]
Participant

FTP Username: [email protected]
FTP server: http://ftp.idocare.com.sg
Password: Hazmat!2188
FTP & explicit FTPS port: 21

May 23, 2022 at 11:54 am #377963

Artem Temos
Keymaster

Please, check this account because the folder is empty https://gyazo.com/31712bb1dbbfb632483c9ab3818d1e0c

Kind Regards

May 23, 2022 at 11:58 am #377974

[email protected]
Participant

May 23, 2022 at 2:28 pm #378034

Artem Temos
Keymaster

It seems to be caused by the “Smart logo” plugin. Try to disable it and test how it works.

Kind Regards

May 23, 2022 at 3:36 pm #378059

[email protected]
Participant

Hi it works now. Thank you very much.

May 24, 2022 at 9:11 am #378267

Artem Temos
Keymaster

You are welcome!

Kind Regards
Author

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Viewing 8 posts - 1 through 8 (of 8 total)

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