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category menu not showing

Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 23, 2022 at 3:30 pm #378056

    nnominor
    Participant

    category menu not showing

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    May 24, 2022 at 9:14 am #378268

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.

    Best Regards

    May 24, 2022 at 1:28 pm #378364

    nnominor
    Participant

    Hosting wrote:
    It is not possible to disable the module
    Are there other options for this functionality?
    I have several sites on your theme and everything worked / works there before
    Perhaps it has something to do with the latest updates?
    Can we somehow find a solution?

    May 24, 2022 at 3:52 pm #378426

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You don’t need to disable it completely as ask them to disable the particular ones that are blocking header save requests.

    Best Regards

    May 24, 2022 at 3:56 pm #378433

    nnominor
    Participant

    Can you give some data on which they can understand what exactly needs to be disabled?

    May 25, 2022 at 10:00 am #378610

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It would be better if you provide your hosting provider login to your website admin panel, Click on the save button in the header and see this particular request. Then they can whitelist it.

    Best Regards

    May 25, 2022 at 10:11 am #378612

    nnominor
    Participant

    Please give an understanding of what kind of header saving does not work / is blocked. (better screenshot)
    Attached a screenshot with two options. But I’m not sure what you mean about them

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    May 25, 2022 at 10:12 am #378614

    nnominor
    Participant

    Checked previous versions of the theme
    6.2.4 – everything is fine
    Example:
    https://medklassic.ru/

    May 25, 2022 at 3:36 pm #378743

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    May 25, 2022 at 4:01 pm #378751

    nnominor
    Participant

    I deactivated all third party plugins

    May 26, 2022 at 9:44 am #378925

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As all the third party plugins are deactivated on your website the categories menu is displayed in the header.

    Screenshot: https://gyazo.com/b8567b41902cbdfccc321d523bf6e4e4

    Best Regards

    May 26, 2022 at 10:04 am #378930

    nnominor
    Participant

    after shutdown – not displayed
    Now turned it on again – the display is not lost
    Please let me know if something has been done
    To understand why the error

    May 26, 2022 at 10:12 am #378931

    nnominor
    Participant

    Gone again
    Disabled all plugins – but does not help.
    Reason for something else
    Help me to understand

    May 26, 2022 at 3:57 pm #379061

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have re-saved the menu from Appearance >> Menus and the categories are displayed in the header.

    Screenshot: https://gyazo.com/c0286ef9bc37c81d65b789aef111f6e5

    Best Regards

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