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Top drop down popup

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • May 25, 2022 at 8:55 pm #378830

    Mehmet Nurullah Duzgun
    Participant

    Hello,
    I want to delete the black friday popup that opens at the top of the page. I deleted the HTML Block but a white page opens downwards. I turned it off in settings but it still opens

    May 26, 2022 at 12:12 am #378859

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please disable the popup in the Theme Settings > General > Popup: https://gyazo.com/a7e2545b7bc1802e2f0e943f309709e8

    Best Regards

    May 26, 2022 at 2:00 pm #379005

    Mehmet Nurullah Duzgun
    Participant

    I had already turned this setting off. However, my problem persists.

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    May 27, 2022 at 2:36 am #379193

    Elise Noromit
    Member

    Hello,

    I visited your site now and I do not see the popup.

    Please clear the cache on-site and in the browser. If the problem remains, please provide the screen of what you see, perhaps we are talking about different things.

    Best Regards

    May 27, 2022 at 12:51 pm #379324

    Mehmet Nurullah Duzgun
    Participant

    I cleared all cookies. I even logged in from a different computer and browser. I’m sending you the screenshot

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    May 28, 2022 at 3:17 am #379491

    Elise Noromit
    Member

    Hello,

    Do you mean the Header promo banner: https://prnt.sc/YMZ1W9Pzynlk

    You can disable it in the Theme Settings > General > Header banner.

    If you have any questions please feel free to contact us.

    Best Regards

    June 2, 2022 at 11:00 am #380737

    Mehmet Nurullah Duzgun
    Participant

    I have shown what I mean in the picture. All cookies were deleted and I even opened the site with the incognito mode of the browser. Then I opened the site in a different browser. The problem still persists. My settings are completely correct as you can see in the picture.

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    June 3, 2022 at 4:05 am #380943

    Elise Noromit
    Member

    Hello,

    I do not see the Header banner now: https://gyazo.com/7eb8db7b8b19365abf1838eb4468c277

    I have checked in two browsers.

    Please clear the site and browser cache

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)