Website showing mobile mode whether on computer or phone
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When viewing the website on the computer it is appearing in the mobile mode whether you are on phone or computer. This is equally affecting the backend as well. What I have observed is that everything I have to set in the backend is in a mobile mode especially when you want to edit the front page.
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This topic was modified 3 years, 1 month ago by
Colins.
Hello,
Thank you very much for choosing our theme and for contacting us.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please provide the actions step by step to reproduce the issue.
Best Regards
Please help as soon as possible this is affecting my work
Hello,
Sorry for the delay.
Could you kindly provide the page URL to check? Please advise what tools you used to make two versions of the page: Mobile version HTML block (experimental) or showing/hidding columns on different devices in WP bakery page builder?
Best Regards
The URL is pluxermart.com. I don’t understand you when you say “Please advise what tools you used to make two versions of the page: Mobile version HTML block (experimental) or showing/hidding columns on different devices in WP bakery page builder?” Can you please clarify. I provided details for you to access my back end so that you check for me. Am able to create the website but am not a tech person so when you ask me such am lost completely because Ihad nothing to do WP bakery page builder. This is delaying my work honestly. WhenI use the different computer my page is viewed collectly but on the same computer am using to create the webside it is showing mobile mode both in front and backend
Hello,
We have double-checked the site on different mobile devices and we cannot find what is wrong:
https://prnt.sc/DXFBKpKWTzmo = desktop;
https://prnt.sc/9l8iLw9K5yp2 = mobile;
Please provide the screens and give us a detailed description of the screens what is wrong and how they should be so that we could guide you appropriately.
Best Regards
.
