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Woodmart settings isn’t working

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 14, 2022 at 1:12 am #382882

    alexjai
    Participant

    Hi Xtemos,
    I just recently bought the latest version of woodmart, but after installing it my website got crashed (luckily I had a backup!). Right now, I can’t change any settings in theme settings. I tried to delete the unused plugins but still, my theme has the error. I need urgent help to make my website ready asap!
    Please help me.

    June 14, 2022 at 1:48 am #382886

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    June 14, 2022 at 9:49 pm #383081

    alexjai
    Participant

    I am going to add the requested information in the private section.

    Best

    June 15, 2022 at 1:30 am #383101

    Elise Noromit
    Member

    Hello,

    Please restore your site, then

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    And update the theme.

    Best Regards

    June 15, 2022 at 2:43 am #383110

    alexjai
    Participant

    Thanks for responding. I restored the website and followed your instruction, but the gallery, products, and other comments are not showing. I checked the database and that information should be there, but for some reason, those didn’t connect to the new fresh WordPress dashboard. It looks like a brand new site now!

    June 16, 2022 at 1:07 am #383399

    Elise Noromit
    Member

    Hello,

    We are terribly sorry for the delay I cannot access to the site admin or Cpanel.

    Please check the access we will check in the highest priority.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)