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it doesn’t work correctly neither with woocomerce nor with wpml

Viewing 26 posts - 1 through 26 (of 26 total)
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    Posts
  • June 15, 2022 at 2:20 pm #383229

    laura88
    Participant

    The theme does not work correctly with woocommerce or wpml, the filters in the product page and in the pages of the individual categories do not work correctly and disappear.

    June 15, 2022 at 3:48 pm #383282

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    June 15, 2022 at 4:01 pm #383288

    laura88
    Participant

    Yes I give us

    June 15, 2022 at 4:04 pm #383290

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your given login details are not correct. Also, please make sure that you have translated all the products, attributes in all languages also assigned those attributes to the products.

    Best Regards.

    June 15, 2022 at 4:30 pm #383307

    laura88
    Participant

    Sorry,
    I give you again the password
    I’m sure I had translate all
    Thanks

    June 15, 2022 at 5:30 pm #383342

    laura88
    Participant

    One more information: if in woocommerce I go to status and click on “Regenerate the search table of product attributes” momentarily it works and I see them but then they disappear again

    June 16, 2022 at 10:05 am #383501

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are not using the latest version of the Theme and Recommended plugins.

    Please update the theme and Recommended plugins to the latest versions then check back.

    Best Regards

    June 16, 2022 at 10:36 am #383526

    laura88
    Participant

    No, we have just do the downgrade because the upgrade do the same and other problems

    June 16, 2022 at 1:27 pm #383636

    laura88
    Participant

    I have installed the site remotely and updated everything but the problem persists. I solve only momentarily with the above actions..what scares me is that I have to do two more sites, but if so I don’t know if I want to keep using woodmart … I find it an unstable system that makes mistakes randomly and continuously

    Can you help me please?

    • This reply was modified 2 years, 8 months ago by laura88.
    June 16, 2022 at 1:59 pm #383646

    laura88
    Participant

    Another test that done remotely: I used html bolck instead of widgets and it doesn’t work anyway

    June 16, 2022 at 2:21 pm #383661

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You need to update the theme to the latest version as you are using a very old version of the theme.

    We always suggest using the latest version of Theme and Recommended plugins.

    If the issue still isn’t fixed then deactivate all the third party plugins and tell me then we will troubleshoot the issue with the theme plugins.

    Best Regards

    June 20, 2022 at 12:56 pm #384614

    laura88
    Participant

    https://www.laurapizzato.it/ at this link i have duplicate the website and the upgrade theme and plugins. Seems the problem compatibility with woocomerce….Can you help me?

    June 20, 2022 at 3:51 pm #384663

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the login details of the website where you updated the theme to check it myself and help you out accordingly.

    Best Regards

    June 20, 2022 at 3:57 pm #384671

    laura88
    Participant

    Yes, thnks!

    June 21, 2022 at 9:08 am #384861

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please elaborate what issue you are facing with the filters with some relevant screenshots because the filters are appearing on your website.

    Best Regards

    June 21, 2022 at 11:24 am #384922

    laura88
    Participant

    Hello if you try apply the filter don’t find anything, indeed the system only finds some products

    Attachments:
    You must be logged in to view attached files.
    June 21, 2022 at 12:34 pm #384952

    Irresistible
    Participant

    Well, I issued with the same trouble with filters. Right after I add attributes to rest of my products, filters only showed the older products. It didn’t show recent updates with filters. Then I clicked to “Regenerate the search table of product attributes” to fix the problem.

    My theme is up to date and the plugins either.

    • This reply was modified 2 years, 8 months ago by Irresistible.
    June 21, 2022 at 12:36 pm #384954

    laura88
    Participant

    “Regenerate the search table of product attributes” fix the problem only momentarily

    June 21, 2022 at 12:37 pm #384955

    laura88
    Participant

    10-15 minutes later I’m back at the starting point

    June 21, 2022 at 3:27 pm #385038

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but I am unable to see the issue on your website as the filters are working fine.

    Please provide a video explanation of the issue to check it myself and help you out accordingly.

    Best Regards

    June 21, 2022 at 3:49 pm #385052

    laura88
    Participant

    You try the filter in the english, spanish or french product pages or in a category? You can see all products and all filter but if you search a product seems don’t exist

    June 21, 2022 at 3:53 pm #385059

    laura88
    Participant

    have you try to use the filter in the product page or category page in the spanish or french ore english? You can see all products and all filter but if you search a product by attribute seems don’t exist

    Attachments:
    You must be logged in to view attached files.
    June 22, 2022 at 10:04 am #385233

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try disabling Table usage in WooCommerce -> Settings -> Products -> Advanced

    Screenshot: https://gyazo.com/40670df0b270702bfbc528d3152652f5

    Best Regards

    June 22, 2022 at 1:17 pm #385292

    laura88
    Participant

    hi, just do it

    June 22, 2022 at 1:35 pm #385301

    laura88
    Participant

    the system seems to work now, I also installed the latest version of din woocomerce and the theme and everything seems to work, now we can try to reactivate the child?

    June 22, 2022 at 3:47 pm #385397

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Yes, if everything is working fine you can enable the child theme.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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Viewing 26 posts - 1 through 26 (of 26 total)

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