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Header Builder – Button link not responding anymore

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 16, 2022 at 11:14 am #383539

    Jeriss Cloud Center
    Participant

    Dear,

    Please check the link in private, you’ll see a button “SUPPORT CLIENT” on top right of my desktop header.

    This link is not responding when clicking on it. Why?

    Thanks
    Simon

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    June 16, 2022 at 1:54 pm #383640

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try recreating the button then check back.

    If the problem still continues then provide the admin panel login details of the website.

    Best Regards

    June 16, 2022 at 1:59 pm #383645

    Jeriss Cloud Center
    Participant

    Dear,

    I just tried re-creating the button but still same problem. Credentials to staging below.

    Thanks
    Simon

    June 16, 2022 at 3:43 pm #383740

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then check back.

    If the problem still continues then leave all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    June 16, 2022 at 5:12 pm #383782

    Jeriss Cloud Center
    Participant

    Hello,

    Plugins are disabled.
    Parent theme is enabled.

    Issue still remains there. Please check the staging provided.

    Thanks
    Simon

    June 17, 2022 at 4:33 am #383881

    K1W1
    Participant

    I also have the same issue after the update, if I add a button to the header with all correct links etc. The button does not respond. You click on it and nothing happens.

    June 17, 2022 at 10:20 am #383936

    Jeriss Cloud Center
    Participant

    I just tried the latest minor release 6.5.1 but the issue is still not resolved.

    June 17, 2022 at 5:55 pm #384179

    Artem Temos
    Keymaster

    Hello,

    Please, update the theme to the latest version 6.5.2. We have already fixed this problem. Let us know if it still doesn’t work for you.

    Kind Regards

    June 17, 2022 at 8:44 pm #384218

    Jeriss Cloud Center
    Participant

    Problem solved, thanks you can close this ticket

    June 18, 2022 at 3:53 pm #384344

    malcolmff
    Participant

    How to enable ADDED: Shop sidebar collapsible widgets option?

    June 18, 2022 at 4:12 pm #384345

    Jeriss Cloud Center
    Participant

    Please open your own support ticket.


    @Support    , please close this ticket thanks

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Viewing 11 posts - 1 through 11 (of 11 total)

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