Category Pages

This topic has 3 replies, 2 voices, and was last updated 3 years, 1 month ago by Aizaz Imtiaz Awan.

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June 20, 2022 at 7:37 am #384497

Angelp357
Participant

I am having an issue where visitors click on a product from a category page but the product page does not open until they click on something else (another product, another page, etc.). I noticed this issue while viewing videos on Hotjar (I included them below). If you could help me figure out the issue as soon as possible I would appreciate it because this is not a good user experience and I’m sure I’m losing sales due to this. Thank you.

1. https://insights.hotjar.com/r?site=3011589&recording=13175002146&startTime=17000&token=f04a880f3c1dfa8acaa899b0367d77b4

2. https://insights.hotjar.com/r?site=3011589&recording=13174908819&startTime=32000&token=5222edb86ab06d4b8be6c587d3d481b3

3. https://insights.hotjar.com/r?site=3011589&recording=13174886445&startTime=24000&token=ff5698e088bec309c7b98fb9512e3e07

June 20, 2022 at 11:31 am #384580

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and provide the admin panel login details of the website.

Best Regards

June 20, 2022 at 7:30 pm #384747

Angelp357
Participant

Thank you for the quick response. I was able to figure this out and solve the issue.

June 21, 2022 at 9:01 am #384858

Aizaz Imtiaz Awan
Keymaster

Hello,

We are Glad that your issue has been Resolved.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

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Category Pages

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