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Click on cart or checkout is redirecting to homepage

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • June 23, 2022 at 9:37 am #385574

    Carina
    Participant

    Click on cart or checkout is redirecting to homepage. I have set the correct pages under Woocommerce Settings and even created new ones and replace the old ones to test it. Still I can open up the cart page.

    June 23, 2022 at 11:57 am #385622

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your cart and checkout pages must contain the shortcodes “[woocommerce_cart]” “[woocommerce_checkout]“.

    Please make sure that pages have these shortcodes then check back.

    Best Regards

    June 23, 2022 at 12:05 pm #385624

    Carina
    Participant

    Yes of course, the codes are already active on those pages.

    June 23, 2022 at 2:14 pm #385670

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    June 23, 2022 at 2:20 pm #385673

    Carina
    Participant

    Yes of course

    June 23, 2022 at 3:39 pm #385710

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not?

    Best Regards

    June 23, 2022 at 4:16 pm #385726

    Carina
    Participant

    Hi, I just ckecked with the Twenty Twenty Theme and it worked perfectly. It seems really to be something with woodmart theme.

    June 23, 2022 at 6:54 pm #385764

    Carina
    Participant

    Hi there, Could you find anythig out?

    June 24, 2022 at 10:02 am #385899

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then check back.

    If the problem still continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    June 25, 2022 at 3:29 pm #386216

    Carina
    Participant

    Hello I did just that. I can\’t find any other result, than it\’s a problem with the them.

    June 25, 2022 at 3:30 pm #386217

    Carina
    Participant

    Various things change on the website, since I shared access and I can’t find out why or how to fix it.
    The product images are now suddenly very small and a part of the footer is just gone.

    Attachments:
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    June 25, 2022 at 3:51 pm #386224

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We haven’t made any changes to the site that can cause the issues to appear.

    I have logged into your website and most of the third party plugins are still activated. Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    June 25, 2022 at 5:26 pm #386236

    Carina
    Participant

    Yes, after testing, I activated them again.
    Now I just activated Woocommerce and Woodmart for you.
    Please test.

    June 26, 2022 at 3:44 pm #386326

    Carina
    Participant

    Could you already test it? Please let us know if you need anything else from our side.

    June 27, 2022 at 10:31 am #386454

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Best Regards

    June 27, 2022 at 10:48 am #386458

    Carina
    Participant

    Hi I just, tested it, and it seems to work. Thak you!
    Can you please share with me, what the issue was, so I’m aware of what I might have done wrong?

    June 27, 2022 at 11:12 am #386464

    Carina
    Participant

    You were working on the main theme. Can I activate the Child theme again?

    Attachments:
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    June 27, 2022 at 11:24 am #386471

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue was caused by the Catalog Mode. I have disabled it from Theme Settings and the issue was fixed.

    Yes you can activate the child theme.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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