Images in Store/Shop not loading until page refreshed

This topic has 30 replies, 3 voices, and was last updated 2 years, 3 months ago by Aizaz Imtiaz Awan.

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June 29, 2022 at 6:23 am #387056

James
Participant

I have an issue in my store where images and thumbnails aren’t loading until the page is refreshed. It occurs when navigating to each category. I’ve deactivated all my plug-ins to no avail and used multiple browsers and devices to rule out any browser bug or cache issue. Hoping you can help.

Many thanks.

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June 29, 2022 at 1:11 pm #387138

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and provide the admin panel login details of the website.

Best Regards

June 30, 2022 at 12:58 am #387318

James
Participant

Have deactivated the plugins for you. Thanks.

June 30, 2022 at 2:18 pm #387487

Aizaz Imtiaz Awan
Keymaster

Hello,

Most of the Third party plugins are still activated on your website. Please deactivate all the third party plugins to let me assist you further.

Best Regards

July 1, 2022 at 12:56 am #387618

James
Participant

Hi there, I’ve deactivated all plugins. All that is left are those managed by host.

July 1, 2022 at 12:19 pm #387760

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been Resolved. Please clear cache and check back.

Best Regards

July 3, 2022 at 2:37 am #388112

James
Participant

Hi there, thanks for fixing that up for me. I’ve cleared the cache in my browser but there is still an issue with content loading. Slider Revolution won’t load until the page is refreshed.

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July 4, 2022 at 9:55 am #388359

Aizaz Imtiaz Awan
Keymaster

Hello,

Please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards

July 4, 2022 at 1:16 pm #388407

James
Participant

I’ve changed it back to the Storefront theme but all I get when I go to the same page is the attached. The HTML block I have on that page won’t load.

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July 4, 2022 at 1:16 pm #388409

James
Participant

I’ve changed it back to the Storefront theme but all I get when I go to the same page is the attached. The HTML block I have on that page won’t load. I’ve attached a screen grab for you. Thanks.

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July 4, 2022 at 3:44 pm #388476

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

July 5, 2022 at 11:11 am #388696

James
Participant

Hi there, I’ve deactivated all plugins again excluding those managed by host.

July 5, 2022 at 12:21 pm #388735

James
Participant

Image attached.

July 5, 2022 at 12:23 pm #388738

James
Participant

Attached now

July 5, 2022 at 12:24 pm #388739

James
Participant

–

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July 5, 2022 at 3:23 pm #388814

Aizaz Imtiaz Awan
Keymaster

Hello,

Also deactivate all the third party plugins that are controlled by the host then check back.

Best Regards

July 6, 2022 at 12:51 pm #389076

James
Participant

Hi there, I’ve deactivated all plugins that I can. Many thanks.

July 6, 2022 at 3:30 pm #389136

Aizaz Imtiaz Awan
Keymaster

Hello,

As all the third party plugins are deactivated on your website the issue is not appearing now.

Please clear cache and check back.

Best Regards

August 2, 2022 at 7:23 am #394924

James
Participant

Hi there, this issue still isn’t resolved. I am having trouble with pages loading properly and the site freezing when browsing products. My hosting provider and developer are saying it’s an issue with the theme itself.

August 2, 2022 at 7:38 am #394925

James
Participant

Please see below in ‘extra information’ a video showing the site becoming unresponsive when navigating. Thanks.

August 2, 2022 at 10:34 am #394959

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins, activate the parent theme then check back after clearing the cache.

Best Regards

August 2, 2022 at 11:03 am #394972

James
Participant

Thanks, have done so. What am I looking for?

August 2, 2022 at 11:37 am #394976

Aizaz Imtiaz Awan
Keymaster

Hello,

As all the third party plugins are deactivated on your website the issue is not appearing. Please check back after clearing the cache.

Best Regards

August 2, 2022 at 11:46 am #394979

James
Participant

Thanks, I’ve cleared the cache but I’m not sure what I’m checking back for. If I’ve deactivated all the plugins my site is now dysfunctional as it needs WPBakery and Slider Revolution to read properly. What am I to do from here?

August 2, 2022 at 1:23 pm #395005

Aizaz Imtiaz Awan
Keymaster

Hello,

I have activated the Theme plugins and I am still unable to see the issue. Please check back.

Best Regards

August 2, 2022 at 1:41 pm #395013

James
Participant

I’m sorry but it’s not working. This link has missing content and only appears on refresh.

There are gaps in the page which won’t load when navigating to that page.

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August 2, 2022 at 3:32 pm #395047

Aizaz Imtiaz Awan
Keymaster

Hello,

I have visited the link you provided and the content is loading without refreshing.

Screenshot: https://gyazo.com/938e2d0dc9612c9192b5b0ba193f727e

Best Regards

August 3, 2022 at 12:55 am #395128

James
Participant

I’m sorry, but it’s definitely not working. Can you please navigate through the site as per the video link below?
Many thanks.

August 3, 2022 at 1:21 pm #395259

Aizaz Imtiaz Awan
Keymaster

Hello,

All the third party plugins are still activated on your website.

You need to check by deactivating all the third party plugins and enabling only theme plugins. Then check back. Then the issue will not occur.

Best Regards

August 24, 2022 at 4:29 pm #399348

davi.silva
Participant

Hello,

I’m facing the same problem as the friend above.
My slider revolution banner images only appear after refreshing the page.

If you browse the shop page for the subcategories of the BRAND category, you will see that the category banner does not appear, only after updating the page.

I’ve already disabled literally ALL 3rd party plugins, and the problem continues.

Already have a solution for this problem?

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