Size Guide Not showing on Translated Products
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Hi there,
The Size Guide that is inherit to the Theme (Woodmart ) has been working perfectly in different languages (using WPML) until recently where the translated size guides stop showing on the product page.
I want to think is something related to a recent updated as the old translated guide sizes still work and show. All new created (translated) guides only show on the original language.
Examples on our site:
1) English (original language where size guide appear) – https://www.mude-sports.com/shop/skull-cap-upf-50-white/
2) Vietnamese (translated language where the guide don’t show) – https://www.mude-sports.com/vi/shop/mu-lot-mu-bao-hiem-dap-xe-upf-50-white/
3) Vietnamese (translated language where the guide show – old created size guides) – https://www.mude-sports.com/vi/shop/ao-chay-bo-tay-ngan-nam-kona-edition/
Thanks
Xavier
Hello,
Please, provide us with your admin access so we can log in and check this on your side.
Thank you in advance.
Hi Artem,
Thanks for the fast answer.
I did a dev site so you can check freely the problem without missing anything.
Here the 2 examples I have recreated:
https://uat.mude-sports.com/shop/man-running-shorts-360-black/
(you can change language to see the problem)
English shows the size guide / Vietnamese doesn’t show the guide.
Below Admin access to the dev site
Thanks,
Xavier
Hello,
We have fixed this issue for you.
But now you need to do the following:
1. You need to set “Copy” for meta fields in WPML -> Settings -> Custom Fields Translation as shown on the screenshot https://monosnap.com/file/q1s9ETaXjQCYJOvfr6UlS3xhvZqRZL
2. And then recreate the translation for that size guide and test how it works.
Kind Regards
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This reply was modified 3 years, 2 months ago by
Artem Temos.
Hi Artem,
It works!
Thanks and good day ahead!
Xavier
Hi Artem,
Sorry but checking again I’ve realized that your solution works on our dev site but not on our live site.
On live site, when changing language the product size guide keeps showing in English (main language) not the translated language.
On extra information I pass you the admin details of our live site so you can have a look.
Regards,
XL
Hello,
You need to apply our patch #387381 via WoodMart -> Patcher first. Then you will be able to do the same on your main website.
Kind Regards
Hello,
Sorry but I cannot see the patch #387381 on my Patcher List – WoodMart -> Patcher
Should I download or find that patch somewhere?
Below photo with the Patches that I have available.
Regards
Attachments:
You must be
logged in to view attached files.
Make sure that you are running the latest version of the theme – 6.5.4.
Kind Regards
Hi Artem,
Indeed after installing the last version I’ve been able to apply the patch and the Size Guide shows on both language correctly.
Question:
Working with the size guides before applying this patch, we had to select the corresponding size guide according to the language. After this patch has been applied I see that the Size Guide only works with the Main Language and translation is automatically detected/selected/applied. It means we don’t have to manually select the translated size guide for the translated product. Is it a temporarily patch/fix or it will be this way from now on?
Does it affect to the old Size Guides we’ve already created and have been using on the website?
Thanks & regards,
XL
Yes, you don’t need to select it in other languages. Just make sure that all size guides have translations and they will be shown in other languages automatically.
Kind Regards
