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Demo imort error.

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  • June 29, 2022 at 1:32 pm #387144

    [email protected]
    Participant

    Hi,
    When I try to import demo I’m getting this error: “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”
    I also tried with enabling the non-required plugins, the error still the same. You can find the php configuration attached if hepls.
    Thank you for your support in advance,
    Özden

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    June 29, 2022 at 1:58 pm #387156

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    June 29, 2022 at 2:10 pm #387160

    [email protected]
    Participant

    Hi, I disabled the non theme related plugins. You can find the admin login credentials in the extra info field.
    Thank You.

    June 29, 2022 at 2:15 pm #387162

    Artem Temos
    Keymaster

    Sorry, but the password seems to be wrong and we can’t access your dashboard.

    Kind Regards

    June 29, 2022 at 2:19 pm #387163

    [email protected]
    Participant

    May be the space characters, I’m sending it again.

    June 29, 2022 at 2:27 pm #387164

    Artem Temos
    Keymaster

    Still can’t access your dashboard https://gyazo.com/ff3b9f95d3afbff2c334ea8d83eeeae9

    June 29, 2022 at 2:30 pm #387167

    [email protected]
    Participant

    Oh, sorry. My faut. The correct user name is in private.

    June 29, 2022 at 2:51 pm #387179

    Artem Temos
    Keymaster

    Please, send us your FTP access as well.

    Thank you.

    June 29, 2022 at 3:11 pm #387189

    [email protected]
    Participant

    Sure,

    Thanks

    • This reply was modified 2 years, 5 months ago by Artem Temos.
    June 29, 2022 at 5:12 pm #387250

    Artem Temos
    Keymaster

    Please, use our Private content field for your website access next time.

    And we can’t access your website using the FTP credentials you provided. Please, check it and send us the right one.

    Kind Regards

    June 29, 2022 at 5:20 pm #387254

    [email protected]
    Participant

    Hello, when I realized it I deleted the ftp account immediately.
    I want to install this demo if possible: https://woodmart.xtemos.com/demo-electronics-2/demo/electronics-2/
    I’m sending the new FTP accout in private content. Thank you!

    June 29, 2022 at 5:38 pm #387261

    Artem Temos
    Keymaster

    We have fixed this issue and imported the dummy content. Please, check how it works now.

    Kind Regards

    June 29, 2022 at 5:40 pm #387262

    [email protected]
    Participant

    Everything seems to work perfectly. Thank you so much!

    June 29, 2022 at 5:45 pm #387265

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

    Kind Regards

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