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“Import AJAX problem. Please, try import data manually.”

Viewing 30 posts - 1 through 30 (of 42 total)
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  • #38752

    pesona
    Participant

    “Import AJAX problem. Please, try import data manually.”

    I need demo for electronic
    please help me

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    #38791

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Sorry, but your website is not working for us at all. https://gyazo.com/c6c78677e0fdaa4f3c0dc19ca93ae5bf

    Kind Regards
    XTemos Studio

    #38805

    pesona
    Participant

    Heloo

    #38812

    Artem Temos
    Keymaster

    But as we said, we are not able to visit your website at all. It doesn’t work.

    #38824

    pesona
    Participant

    No problem on me

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    #38827

    Artem Temos
    Keymaster

    Try to contact your hosting providers and ask to disable any kind of country location restrictions.

    #38830

    pesona
    Participant

    my hosting providers :
    Please inform your ip address

    #38834

    pesona
    Participant

    you can accsess now
    please check

    #38835

    Artem Temos
    Keymaster

    OK, now we can access. Could you please provide us your FTP also?

    #38836

    pesona
    Participant

    helooo

    #38837

    Artem Temos
    Keymaster

    We meant FTP access to your website files, you can contact hosting providers and ask for this if you don’t have it.

    #38839

    pesona
    Participant

    check

    #38844

    Artem Temos
    Keymaster

    This access doesn’t give us a permission to edit files

    #38846

    pesona
    Participant

    again

    #38849

    Artem Temos
    Keymaster

    Nothing changed, we still can’t edit your files.

    #38854

    pesona
    Participant

    my hosting said :
    you can access and edit file
    because i have been send FTP to you

    #38855

    Artem Temos
    Keymaster
    #38859

    pesona
    Participant

    what should i do for the problem

    #38865

    pesona
    Participant

    how get ssolution

    #38866

    pesona
    Participant

    From my hosting :
    instruct to use cPanel File Manager only

    #38868

    Artem Temos
    Keymaster

    Sorry, but why you can simply give us a correct FTP access? Why your hoster can allow us to change the files?

    #38869

    Artem Temos
    Keymaster

    We can’t check why you get this error if we even can’t edit wp-config.php file to see errors on your website.

    #38875

    pesona
    Participant

    from my hosting.

    Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.

    #38882

    pesona
    Participant

    from my hosting.

    Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.

    #38886

    pesona
    Participant

    helooo,

    “Please change the wp-config.php file permission to 0644 first before saving, the file permission was set to 0400 for wordpress protection”

    I am very unlucky to have bought the template from you with very bad service
    thanks.

    #38900

    Artem Temos
    Keymaster

    We don’t know why, but our base import doesn’t work on your website. Even we try manually via Dashboard -> Tools -> Import -> WordPress (default WordPress import) it doesn’t work and simply redirects to 404 page https://gyazo.com/56d049b3c61529ec83b09156f8801ee9
    We are sure that there is some issue with your hosting server. The problem is that images can’t be loaded from our server. So you now have the electronics version but it doesn’t include most of the images. Maybe your providers may help in this situation. We spent a few hours trying to find a workaround for that. If it is not satisfying for you, we are ready to give you a refund and you will get your money back.

    #38940

    pesona
    Participant

    Please check again,
    at this time securty mode off

    #38957

    Artem Temos
    Keymaster

    The problem is that I’m not at the office now and my IP is changed. Could you please disable location restrictions? Or you can try to run the import yourself now.

    #39083

    pesona
    Participant

    heloo

    Please check again,
    at this time securty mode off

    #39100

    Artem Temos
    Keymaster

    Hello,

    The problem is still there and images can’t be downloaded from external resources.

Viewing 30 posts - 1 through 30 (of 42 total)