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“Import AJAX problem. Please, try import data manually.”
- This topic has 41 replies, 2 voices, and was last updated 6 years, 9 months ago by Artem Temos.
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February 10, 2018 at 5:55 am #38752
pesonaParticipant“Import AJAX problem. Please, try import data manually.”
I need demo for electronic
please help meAttachments:
You must be logged in to view attached files.February 10, 2018 at 10:35 am #38791
Artem TemosKeymasterHello,
Thank you so much for contacting our support center.
Sorry, but your website is not working for us at all. https://gyazo.com/c6c78677e0fdaa4f3c0dc19ca93ae5bf
Kind Regards
XTemos StudioFebruary 10, 2018 at 11:11 am #38805
pesonaParticipantHeloo
February 10, 2018 at 11:31 am #38812
Artem TemosKeymasterBut as we said, we are not able to visit your website at all. It doesn’t work.
February 10, 2018 at 11:55 am #38824February 10, 2018 at 11:56 am #38827
Artem TemosKeymasterTry to contact your hosting providers and ask to disable any kind of country location restrictions.
February 10, 2018 at 12:04 pm #38830
pesonaParticipantmy hosting providers :
Please inform your ip addressFebruary 10, 2018 at 12:18 pm #38834
pesonaParticipantyou can accsess now
please checkFebruary 10, 2018 at 12:20 pm #38835
Artem TemosKeymasterOK, now we can access. Could you please provide us your FTP also?
February 10, 2018 at 12:22 pm #38836
pesonaParticipanthelooo
February 10, 2018 at 12:22 pm #38837
Artem TemosKeymasterWe meant FTP access to your website files, you can contact hosting providers and ask for this if you don’t have it.
February 10, 2018 at 12:33 pm #38839
pesonaParticipantcheck
February 10, 2018 at 12:35 pm #38844
Artem TemosKeymasterThis access doesn’t give us a permission to edit files
February 10, 2018 at 12:37 pm #38846
pesonaParticipantagain
February 10, 2018 at 1:01 pm #38849
Artem TemosKeymasterNothing changed, we still can’t edit your files.
February 10, 2018 at 1:12 pm #38854
pesonaParticipantmy hosting said :
you can access and edit file
because i have been send FTP to youFebruary 10, 2018 at 1:14 pm #38855
Artem TemosKeymasterWe got this error https://gyazo.com/4d7f4c6c095acd4b3dbb9964ecf8cf6c
February 10, 2018 at 1:21 pm #38859
pesonaParticipantwhat should i do for the problem
February 10, 2018 at 1:43 pm #38865
pesonaParticipanthow get ssolution
February 10, 2018 at 1:46 pm #38866
pesonaParticipantFrom my hosting :
instruct to use cPanel File Manager onlyFebruary 10, 2018 at 1:48 pm #38868
Artem TemosKeymasterSorry, but why you can simply give us a correct FTP access? Why your hoster can allow us to change the files?
February 10, 2018 at 1:49 pm #38869
Artem TemosKeymasterWe can’t check why you get this error if we even can’t edit wp-config.php file to see errors on your website.
February 10, 2018 at 1:59 pm #38875
pesonaParticipantfrom my hosting.
Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.
February 10, 2018 at 2:32 pm #38882
pesonaParticipantfrom my hosting.
Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.
February 10, 2018 at 3:20 pm #38886
pesonaParticipanthelooo,
“Please change the wp-config.php file permission to 0644 first before saving, the file permission was set to 0400 for wordpress protection”
I am very unlucky to have bought the template from you with very bad service
thanks.February 10, 2018 at 7:47 pm #38900
Artem TemosKeymasterWe don’t know why, but our base import doesn’t work on your website. Even we try manually via Dashboard -> Tools -> Import -> WordPress (default WordPress import) it doesn’t work and simply redirects to 404 page https://gyazo.com/56d049b3c61529ec83b09156f8801ee9
We are sure that there is some issue with your hosting server. The problem is that images can’t be loaded from our server. So you now have the electronics version but it doesn’t include most of the images. Maybe your providers may help in this situation. We spent a few hours trying to find a workaround for that. If it is not satisfying for you, we are ready to give you a refund and you will get your money back.February 11, 2018 at 12:40 am #38940
pesonaParticipantPlease check again,
at this time securty mode offFebruary 11, 2018 at 8:32 am #38957
Artem TemosKeymasterThe problem is that I’m not at the office now and my IP is changed. Could you please disable location restrictions? Or you can try to run the import yourself now.
February 12, 2018 at 5:42 am #39083
pesonaParticipantheloo
Please check again,
at this time securty mode offFebruary 12, 2018 at 7:30 am #39100
Artem TemosKeymasterHello,
The problem is still there and images can’t be downloaded from external resources.
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