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Error with Main Nav Menu

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #388630

    tdgAU
    Participant

    Hi,

    I’m getting this error (error-1.jpg) reoccuring. I can resolve it temporarily if I go to Products – Categories and ensure that there are no images assigned for Image for the category page title, Image for categories navigation, and Image for header menu. This will resolve the issue for a short time.

    Then, after some time (sometimes days, sometimes hours), those images are assigned in the (Solid) category and the issue arises again.

    Over the past 3-4 months this issue has occurred upwards of 10 times. Please assist in the complete resolution.

    Also, EVERY plugin has already been disabled and the issue still remains, so please don’t waste time by asking me to do so; it’s already been done.

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    #388655

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #390350

    tdgAU
    Participant

    I have already disabled all plugins that don’t come with the theme – as per my first post. Please see the details in the extra information.

    #390442

    Artem Temos
    Keymaster

    Sorry, but the password seems to be wrong and we can’t access your dashboard https://gyazo.com/eac3ecb80d0fa818332a78f835463e7c

    Kind Regards

    #390465

    tdgAU
    Participant

    Sorry, please try again.

    #390480

    Artem Temos
    Keymaster

    Please, disable all external plugins temporarily.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)