Home Forums WoodMart support forum variations do not keep main image

variations do not keep main image

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #388869

    muysbart
    Participant

    normally variations with no image show the main image.
    Now with woodmart it does not. when variation chosen it gives no image at all.

    Please advise.

    #389015

    Hello,

    Please elaborate what issue you are facing with the help of some relevant screenshots and also provide the URL of the product to check it myself and help you out accordingly.

    Best Regards

    #389032

    muysbart
    Participant

    Hi Aizaz,
    The issue is that normally when no image on a variation it should use the main image of the product.
    Now the product with no variation image has just no image.
    Due to 400 variables we need this to work else it will load 400 images of each variation.

    1 with no variation selected.
    2 with variation selected.
    3. screenshot of product and as you see it does not have an image. So it should use main image and gallery.

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    #389132

    Hello,

    Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

    Best Regards

    #389171

    muysbart
    Participant

    When we use 2020 all works. Also other ticket works. (image gallery)
    So issue is something with woodmart.

    #389316

    Hello,

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    #389396

    muysbart
    Participant

    Yes, but the issue is with the Yith plugin.
    Its a issue between theme and the plugin.
    When using another theme it works with the plugin.

    So when we will deactivate all plugins including the yith plugin then you will not see the issue.
    Please advise.

    #389537

    Hello,

    Sorry but we could not help with issues caused by third party plugins. This is out of our theme support scope.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)