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Product options problem

Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • July 8, 2022 at 3:31 pm #389628

    labsmednieks
    Participant

    Hello,

    I made a few missclicks and i cant get back product option back to main page (i do not want them in side) and i have no buttons to get them back to side, please see picture

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    July 8, 2022 at 3:55 pm #389641

    Luke Nielsen
    Keymaster

    Hello,

    Could you provide login access for your site’s WordPress admin panel? So we can log in and check the issue on your side.

    Looking forward to collaborating with you!

    Kind Regards

    July 8, 2022 at 3:58 pm #389644

    labsmednieks
    Participant

    Please see

    July 8, 2022 at 4:12 pm #389648

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, but I cannot access:

    https://gyazo.com/4fb0ef683d31fe3254d99a498e6056b8

    Could you please check access on your side?

    Kind Regards

    July 8, 2022 at 4:46 pm #389665

    labsmednieks
    Participant

    Hmm, it is access to my wordpress profile which has 2 sites on it, as shown in video, the other site is showing as main, how can i swtich them to you to see them ? details are correct

    July 9, 2022 at 8:56 am #389761

    labsmednieks
    Participant

    Good morning,

    Please solve this asap

    July 11, 2022 at 9:35 am #390087

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    After several attempts I managed to enter, I have checked these settings and I didn’t see any problem with it (you can be sure of that by checking the below video).

    https://monosnap.com/file/3oGjRpyib33KptGVW0gsLSTaCHuTgw

    Please, let me know if you sorted it out.

    Kind Regards

    July 11, 2022 at 2:37 pm #390211

    labsmednieks
    Participant

    Hi ! These are not the correct options. You go to any off added products>edit> and scroll down, and you will see the problem, i somehow managed to move product options from middle move to right bar and i cant move them back !

    July 11, 2022 at 4:36 pm #390253

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the clarification.

    On my side via Dashboard -> Products, the settings also work well (please check the below video).

    https://monosnap.com/file/73zXns0m8FCv9d0fp8hj86xYiJtOGK

    Looking forward to hearing back from you!

    Kind Regards

    July 11, 2022 at 7:49 pm #390285

    labsmednieks
    Participant

    Hi you are looking at the wrong site, switch sites to –

    July 12, 2022 at 10:19 am #390416

    Luke Nielsen
    Keymaster

    Hello,

    I have fixed your problem. The solution is in the below video.

    https://xtemos.com/forums/topic/product-options-problem/

    Don’t hesitate to let me know if you need any further help or any other info.

    Kind Regards

    July 12, 2022 at 11:55 am #390450

    labsmednieks
    Participant

    Thank you for solving this !
    To not to open no thread, there is new problem with other site – xinfrared.lv you can switch sites with this login.
    Please see, products have to show like this category – picture (correct) the products are in correct grid and style, but other categories are as shown in picture incorrect.
    If you press button “Digitālās ierīces” it shows as needed, but if you go down on first two sub categories there is some mess.

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    July 12, 2022 at 4:33 pm #390524

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor or WP Backery
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    • This reply was modified 3 years, 2 months ago by Luke Nielsen.
    July 13, 2022 at 10:58 am #390693

    labsmednieks
    Participant

    The problem fixed it self, there were some glitches yesterday and the day before, maybe some hosting problems ?

    Please see attached picture just as example – i have made buttons on top bar in site – xinfrared.lv and i need the left menu as showed in picture that shows in which button and subcategory i currently am, how can i create it ? Thanks

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    July 13, 2022 at 12:26 pm #390723

    Luke Nielsen
    Keymaster

    Hello,

    It’s the “Product categories” widget, to be able to activate it, please navigate to Appearance -> Widgets -> add the “Product categories” widget in the “Shop page Widget Area”.

    https://prnt.sc/xArorPCMoSX7

    Also, be sure that you have enabled the shop’s sidebar via Theme Settings -> Product archive -> Sidebar -> Shop Layout.

    https://gyazo.com/7ddf813388b40940a5e5a0f048288f67

    Kind Regards

    July 13, 2022 at 1:35 pm #390765

    labsmednieks
    Participant

    Solved ! Thanks !

    For the site xinfrared.lv – please see picture, when you press termālās ierīces>termālie monokļi – it does not show all the monoculars in category, please see picture (does not show in category), this brand PARD does not show in category termālie monokļi, and the same is for some other products in other categories

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    July 14, 2022 at 10:35 am #390979

    Luke Nielsen
    Keymaster

    Hello,

    You have a limit on the product for this category page.

    https://prnt.sc/HgVkqdSGBViw

    I suggest you use the “Products (grid or carousel)” element for displaying such products.

    https://prnt.sc/TZpCqTCln-vn

    If you have more questions or concerns, please create new topics for each issue in the support system to avoid any confusion.

    Kind Regards

    July 14, 2022 at 11:06 am #390995

    labsmednieks
    Participant

    Solved!

    Ok, will do that, thank you !

    July 14, 2022 at 11:07 am #390999

    Luke Nielsen
    Keymaster

    Hello,

    Glad that everything is sorted out!

    We will appreciate it if you can refer your friends or family members to become a part of our Xtemos family.

    Have a good day!

    Kind Regards

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