Double Header responsive Mode (Tablet Extra)

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago by Elise Noromit.

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July 9, 2022 at 3:25 pm #389825

Isobly
Participant

Hello dear support,

I’ve been trying to solve this problem for a long time without success.

Can you help me?

Kind regards
Gianluca D’Amico

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July 9, 2022 at 7:58 pm #389869

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

July 10, 2022 at 5:20 pm #389995

Isobly
Participant

The error persists no matter what I do.

You may activate and deactivate the plugins.

July 10, 2022 at 5:23 pm #389996

Isobly
Participant

Thanks

July 11, 2022 at 3:59 pm #390239

Elise Noromit
Member

Hello,

We are sorry for the delay.

I have checked the site on mobile and I do not see the doubled header: https://gyazo.com/4d2818dd374b5d947cd97199fba4653d

I have also checked the tablet: https://gyazo.com/8797e9db1ddb101ca73806368a2775fa

When you logged in the admin bar may overlay the top header, at the same time it is not applied to site visitors.

Please describe the steps to reproduce the problem.

Best Regards

July 11, 2022 at 4:18 pm #390244

Isobly
Participant

Ok thanks,

Step 1: Login
Step 2: Click on Elementor at the top bar
Step 3: At the bottom left you will find an icon that is supposed to represent a laptop and a mobile phone called Responsive Mode
Step 4: Click on Responsive mode
Step 5: on the top bar you will find seven symbols (Mobile phone, tablet, laptop, 2x PC screen)
Step 6: Click on the middle icon Tablet rotated.

Kind regards
Gianluca D’Amico

July 13, 2022 at 4:26 am #390604

Elise Noromit
Member

Hello,

We have checked the site and we do not see doubled headers on the front-end. We checked several devices and widths.

Most likely, the doubled header appears due to peculiarities of your server and you can ignore it.

If you have any questions please feel free to contact us.

Best Regards

July 13, 2022 at 12:35 pm #390730

Isobly
Participant

OK, too bad.

I guess I’ll have to live with that.

Thanks for your help.

July 14, 2022 at 3:49 am #390930

Elise Noromit
Member

Hello,

If you have any questions please feel free to contact us.

Best Regards
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