Unable to Register New account

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago by Elise Noromit.

Viewing 8 posts - 1 through 8 (of 8 total)

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July 17, 2022 at 10:06 am #391525

Mobble India
Participant

Hi,
Our users are unable to Register in our website. Please check below mentioned link and provide a solution.

https://impcops.org.in/my-account-2/#

July 17, 2022 at 4:28 pm #391548

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please check the settings in the Dashboard > Settings > Discussion/General, make sure you have enabled the option “Everyone can register”. In addition, you would better check Woocommerce > Settings > Account and privacy.

If you have any questions please feel free to contact us.

Best Regards

July 18, 2022 at 4:43 pm #391845

Mobble India
Participant

Hi,
Thanks for the reply. We checked Dashboard page as well as Woocommerce and found that both are enabled. But still the problem exists.

July 19, 2022 at 4:31 am #391939

Elise Noromit
Member

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

July 19, 2022 at 7:21 am #391951

Mobble India
Participant

Hi,
Kindly help us in fixing the below mentioned 2 issues,
1. Users are unable to register.
2. Unable to increase product quantity by using (-) & (+) buttons on the sides of quantity number in Cart Page.

Please check attached screenshot.

Attachments:
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July 20, 2022 at 6:14 am #392212

Elise Noromit
Member

Hello,

Please check the site admin access, I cannot log in.

Best Regards

July 20, 2022 at 6:35 am #392214

Mobble India
Participant

Please try logging-in with the new credentials.

July 21, 2022 at 2:21 am #392478

Elise Noromit
Member

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

If you see the same on the Storefront, deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards
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