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Visual Problem

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  • July 26, 2022 at 6:19 pm #393708

    Michael.Bovan
    Participant

    Hello to the Xtemos Woodward Team,

    i have got a visualization Problem on my site.
    I already checked nearly all plugins. But still no result. I think that there is a problem that elementor can not come to action. ( Thats what I think is the problem)

    Sometimes the site looks how it should look like and sometimes not. In the attachments, there is a screenshot of the Problem.
    I am happy for your support and help!

    Best regards
    Michael

    Attachments:
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    July 27, 2022 at 3:17 am #393745

    Elise Noromit
    Member

    Hello,

    Please provide the login URL.

    We need the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    July 27, 2022 at 10:53 am #393815

    Michael.Bovan
    Participant

    Okey. In the next box there are the informations.
    That´s not the problem. Take your time. Maybe there is a Problem in the general settings in my site or in elementor settings.

    July 28, 2022 at 2:19 am #393973

    Elise Noromit
    Member

    Hello,

    I have looked at the site I can’t find the page with the problem. Please provide the page URL, devise, and browser you use.

    Best Regards

    July 28, 2022 at 10:06 am #394026

    Michael.Bovan
    Participant

    I have checked it just right now with Safari and Firefox on my mobile device. It is an Apple iPhone XS. And the problem was there and exactly the same. I also run google search console Live URL Test and exactly the same problem and appearance of the website.
    In the attachments, there are three screenshots. 1. Safari 2. Firefox. 3. Google Search Console
    The problem-URL is the main page.

    Thank you very much for your support and help.

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    July 29, 2022 at 11:55 pm #394434

    Elise Noromit
    Member

    Hello,

    We have double-checked https://prnt.sc/r2bIBsLfUYnR and
    https://prnt.sc/wN_FqT5ej_2M

    Please check the issue and let us know if the problem.

    Best Regards

    August 2, 2022 at 10:41 pm #395119

    Michael.Bovan
    Participant

    Hello,

    yeah I can see your screenshot. Can you maybe check it with another web browser? And if possible maybe once in a while.
    Tried it once again with google search console and the Problem is still there.
    And maybe this URL:
    https://shop.bovan-torantriebe.de/drehtorantriebe/

    Thank you very much for your support.

    Maybe you know what the problem could be

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    August 3, 2022 at 5:48 pm #395351

    Elise Noromit
    Member

    Hello,

    We have double-checked the site as follows:

    Chrome Desktop https://prnt.sc/d8xj05YxAP4t
    Firefox Desktop https://prnt.sc/MBQ_C1FtYmNb
    Safari Desktop https://monosnap.com/file/dI7eUXPY3w36YxmBqn6YgGU7XeAzTm
    Chrome Mobile https://prnt.sc/c6Nv5ffwPlP1
    Firefox Mobile https://prnt.sc/mn4EqgvfcJi2
    Safari Mobile https://prnt.sc/MmQMqJM8IFOR

    As you can see from the screen the site looks as it should. We do not see any problems.

    If you have any questions please feel free to contact us.

    Best Regards

    August 4, 2022 at 9:08 pm #395597

    Michael.Bovan
    Participant

    Hello,

    okey thank you very much for your help.
    Best regards
    Michael

    August 5, 2022 at 4:23 am #395637

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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