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Updated PHP v7.4 to 8.1 and noticed an issue when loading in the backend it

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • August 2, 2022 at 1:42 pm #395015

    [email protected]
    Participant

    Hi,

    I hope you are well.

    We recently updated our site’s PHP from version 7.4 to 8.1.

    The Products(Grid or Carousel) module does not load the Categories or Tags field, the loading indicator hangs and no Categories or Tags get loaded.

    We reverted back to 7.4 for now.

    Please advise if you know what could be causing this issue.

    Kind regards,
    Vanessa

    August 2, 2022 at 1:47 pm #395018

    [email protected]
    Participant

    The issue mentioned above happens in the backend of the site.

    August 2, 2022 at 2:23 pm #395023

    Artem Temos
    Keymaster

    Hello,

    Please, update PHP and send us your admin and FTP access so we can check the issue.

    Kind Regards

    August 3, 2022 at 1:36 pm #395263

    [email protected]
    Participant

    Hello,

    Hope you are well.

    We checked another site using Woodmart which uses page builder so we think it is a Elementor issue just to help you narrow it down.

    Please let me know if there is any other information needed.

    Kind Regards,
    Vanessa

    August 3, 2022 at 3:38 pm #395309

    Artem Temos
    Keymaster

    Could you please disable all external plugins temporarily? Also, enable PHP errors display on your server or give us a path to the errors log file.

    Kind Regards

    August 4, 2022 at 1:51 pm #395518

    [email protected]
    Participant

    Hi,

    Hope all is well.

    We can’t disable plugins on a live site as they are being used. Please HOLD on any further changes as I will be reverting back to PHP 7.4 for now. Once I set up a test site I will give you the new credentials.

    Kind Regards,
    Vanessa

    August 11, 2022 at 11:31 am #396753

    [email protected]
    Participant

    Hi,

    Hope you are well.

    Please see attached test site credentials. PHP has been set to 8.1.

    Kind Regards,
    Vanessa

    August 11, 2022 at 12:53 pm #396769

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme temporarily.

    Kind Regards

    August 12, 2022 at 10:23 am #396924

    [email protected]
    Participant

    All plugins have been disabled except for the plugins related to the theme.

    August 12, 2022 at 10:35 am #396927

    Artem Temos
    Keymaster

    We don’t see the problem on your website now https://gyazo.com/3912f9417c04e78f1dff803627db7d8c

    Kind Regards

    August 12, 2022 at 11:36 am #396938

    [email protected]
    Participant

    Thank you for you assistance.

    Kind Regards,
    Vanessa

    August 12, 2022 at 2:34 pm #396978

    Artem Temos
    Keymaster

    You are welcome! Feel free to contact us if you have any further questions.

    Kind Regards

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