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Activation prompt error

Viewing 23 posts - 1 through 23 (of 23 total)
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  • August 15, 2022 at 6:06 am #397244

    oushedi
    Participant

    Activation prompt error

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    August 15, 2022 at 6:15 am #397246

    oushedi
    Participant

    Upload theme error message

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    August 15, 2022 at 9:39 am #397267

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access and the purchase code so we can check it?

    Thank you in advance

    August 15, 2022 at 10:35 am #397297

    oushedi
    Participant

    Hello,Tested according to what you said, still the same error message

    August 15, 2022 at 10:37 am #397298

    Artem Temos
    Keymaster

    Hello,

    It looks like your server blocks the connection to our API. You need to consult with your hosting provider about that. Our server’s IP is. 95.216.69.114

    Kind Regards

    August 15, 2022 at 10:39 am #397300

    oushedi
    Participant

    How to enable connection with your API?

    August 15, 2022 at 1:36 pm #397345

    oushedi
    Participant

    how to deal with it

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    August 15, 2022 at 2:11 pm #397356

    Artem Temos
    Keymaster

    You need to follow the instruction on the error message. Manage all your old domains in your account section on our website.

    Kind Regards

    August 15, 2022 at 2:22 pm #397359

    oushedi
    Participant

    how to do?

    August 15, 2022 at 2:44 pm #397366

    oushedi
    Participant

    Added a buy now button and he still jumps to the cart

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    August 16, 2022 at 9:09 am #397551

    Artem Temos
    Keymaster

    Hi,

    You need to go to your account on this website and manage all your old domains.

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    August 16, 2022 at 10:27 am #397574

    oushedi
    Participant

    hi

    August 16, 2022 at 12:20 pm #397600

    oushedi
    Participant

    ?

    August 16, 2022 at 4:43 pm #397673

    Artem Temos
    Keymaster

    This button seems to be added by some plugin. Try to disable the plugin and use our theme’s feature for this. Read our documentation for this here https://xtemos.com/docs-topic/buy-now-button/

    August 16, 2022 at 4:49 pm #397677

    oushedi
    Participant

    does not have this function

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    August 16, 2022 at 5:02 pm #397687

    Artem Temos
    Keymaster

    Make sure that you are running the latest version of the theme 6.5.4.

    Kind Regards

    August 16, 2022 at 5:15 pm #397690

    oushedi
    Participant

    Theme update error

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    August 16, 2022 at 5:18 pm #397693

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    August 16, 2022 at 5:30 pm #397694

    oushedi
    Participant

    You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.

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    August 16, 2022 at 5:48 pm #397700

    oushedi
    Participant

    更新失败： 502 Bad Gateway 502 Bad Gateway nginx <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –>

    August 16, 2022 at 5:55 pm #397703

    Artem Temos
    Keymaster

    Please, go to your account on our website (xtemos.com) and delete your old domains. Then you will be able to reactivate the theme on your current domain and update it.

    Kind Regards

    August 16, 2022 at 6:00 pm #397707

    oushedi
    Participant

    更新失败： 502 Bad Gateway 502 Bad Gateway nginx <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –>

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    August 16, 2022 at 6:00 pm #397709

    Artem Temos
    Keymaster

    In this case, try to update the theme manually https://xtemos.com/docs-topic/update-the-theme/

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