Header Builder Not Updating
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Hi,
Im having an issue where when i try to make any changes to my header it keeps saying header loading once I try to save it. See gif attached.
Thank you,
Ollie.
Hello,
Please deactivate all the plugins except these ones:
Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check the issue.
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
Hi,
I deactivated every plugin that isn’t on the list above and my issue still percists.
Thankyou,
Ollie.
Hello,
Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
Hi,
I have backed up the site. Please continue with your deactivation.
Thank you,
Ollie.
Hello,
Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.
Kind Regards
Hi,
I contacted them and you can find in the extra information what they did. But it still hasn’t resolved my issue.
Best regards,
Ollie.
Hello,
In this case, you need to contact them again and let them know that it doesn’t help. The request is still blocked by the firewall.
Kind Regards
.
