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unable to import

Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 29, 2022 at 10:53 am #400139

    alina ci
    Participant

    I seem to be unable to install and activate the plugins. any ideas?

    August 29, 2022 at 11:26 am #400145

    Luke Nielsen
    Keymaster

    Hello,

    Glad to have you as a user of our theme!

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    I look forward to hearing from you.

    Kind Regards

    August 30, 2022 at 3:18 pm #400457

    alina ci
    Participant

    sure,

    August 31, 2022 at 10:42 am #400613

    Luke Nielsen
    Keymaster

    Hello,

    Could you please send us the URL of your website as well?

    I await your response.

    Kind Regards

    August 31, 2022 at 1:12 pm #400641

    alina ci
    Participant

    Sure thing

    August 31, 2022 at 2:29 pm #400664

    Luke Nielsen
    Keymaster

    Hello,

    I see that you didn’t install our theme, so I suggest you follow the below article that describes it step by step.

    https://xtemos.com/docs-topic/installation-process/

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards

    August 31, 2022 at 2:52 pm #400666

    alina ci
    Participant

    The theme is uploaded but when we activate, there’s a database error.
    I thoight you would look at the settings on our website in order to establish compatinility. Try now, the theme is uploaded.

    August 31, 2022 at 3:10 pm #400667

    Luke Nielsen
    Keymaster

    Hello,

    We have fixed this issue, so you can try to import dummy content as you want.

    Keep me informed of any issues.

    Kind Regards

    August 31, 2022 at 3:16 pm #400668

    alina ci
    Participant

    No, as you can see the content isnt there. The pages from the dummy don’t get dowloaded.

    August 31, 2022 at 3:37 pm #400677

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience that you experienced.

    We did a few fixes and for now, it should work properly, please check it again and let me know.

    I await your response.

    Kind Regards

    August 31, 2022 at 3:37 pm #400678

    alina ci
    Participant

    Thank you for your help, but we are having a hard time would the theme. Can you provide us with a refund page?

    August 31, 2022 at 3:38 pm #400679

    Luke Nielsen
    Keymaster

    You can request the refund here: https://themeforest.net/refund_requests/new

    If you have any questions please feel free to contact us.

    Kind Regards

    August 31, 2022 at 7:04 pm #400716

    alina ci
    Participant

    Hi Luke,

    September 1, 2022 at 9:25 am #400800

    Luke Nielsen
    Keymaster

    Hello,

    Of course, our customers are incredibly important to us here and your satisfaction remains our priority at all times.

    If you’re having trouble of any kind issue, please let me know. I’ll do everything I can to help.

    Kind Regards

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