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Header builder missing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 31, 2022 at 9:35 pm #400738

    ktoh99
    Participant

    Hello, very good day

    August 31, 2022 at 9:38 pm #400739

    ktoh99
    Participant

    I’m facing two issues.
    1. Headers are missing under header builder: https://prnt.sc/Ko7R5KfboAA7
    2. Style broke under Envato market: https://prnt.sc/2O5KqutaXKsa

    I sent you the access under the private content area, thank you.

    August 31, 2022 at 10:29 pm #400742

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Your site is not workable now: https://gyazo.com/3f89e8c9e42ad6d395d4f94769fa5960

    Please deactivate all the plugins not related to the theme and switch to the parent theme.

    Let us know if the problem remains.

    Best Regards

    August 31, 2022 at 10:40 pm #400743

    ktoh99
    Participant

    Please check again

    August 31, 2022 at 10:41 pm #400744

    ktoh99
    Participant

    Please check again, I attached new access under private comment

    September 1, 2022 at 4:10 am #400782

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    September 1, 2022 at 9:42 am #400808

    ktoh99
    Participant

    I found wp-server state plugin causing the issue, https://prnt.sc/ZkW7si4EtWuK
    Why it’s not compatible with woodmart?
    Thanks

    September 2, 2022 at 3:22 am #400986

    Elise Noromit
    Member

    Hello,

    Unfortunately, we have not tested this plugin with our theme and we can hardly detect the reason without testing.

    You may contact this plugin support perhaps they faced such issues. You can deactivate this plugin for the while you editing the header and then enable it again.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)